Manager, Product Help Center
Benefits
4w PTO
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What You’ll Do:
- Build, scale, and lead a high-performing support team.
- Develop and execute a comprehensive support strategy.
- Continually analyze trends in support data.
What You Bring & How You Qualify:
- 6+ years of experience in customer/product support.
- Proven track record of building or scaling support operations.
- Strong understanding of support technologies and ticketing platforms.
What We Offer (Benefits + Perks):
- Competitive medical, dental, and vision insurance.
- 401(k) with 4% match, vested 100% from day one.
- 20 days PTO + 10 Company Holidays & 2 Floating Holidays
Imagine Pediatrics
Imagine Pediatrics is a tech-enabled, pediatrician-led medical group that reimagines care for children with special health care needs. They deliver 24/7 virtual-first and in-home medical, behavioral, and social care. They likely have over 50 employees and promote a culture of innovation and putting children first.