Senior Customer Support Operations Manager
Remote regions
GlobalBenefits
Unlimited PTO
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What you will do:
- Lead day-to-day Customer Support operations across internal teams and BPO partners.
- Monitor and manage operational performance across key service metrics.
- Coordinate operational response during incidents and complex escalations.
Who you are:
- 7+ years of experience in operational or customer-facing roles within digital platforms.
- 3–5+ years managing support or operations teams in a 24/7 environment.
- Strong analytical mindset with a truth-seeking approach to data.
What we offer:
- Plenty of chances to learn and grow within a diverse culture.
- A great compensation package, perks and benefits.
- Flexible time off and a chance to work remotely.
Vio
Vio is a travel tech platform that helps millions of users make smarter travel decisions by comparing stays across 100+ booking sites. They aim to reshape how people discover and book accommodation through technology travelers can trust. They have operations in 100+ markets and are growing fast.