Lead, hire, and develop a high-performing global Customer Engineering & Support (CES) Operations team, establishing vision, goals, and standards for excellence.
Design and implement learning programs to ensure technical proficiency, AI adoption, industry knowledge, and professional development.
Manage technical documentation, knowledge programs, and internal/external content to improve support efficiency and self-service capabilities.

Requirements:

8+ years of experience in customer operations, support operations, or product operations.
Strong program management skills with experience driving complex cross-functional initiatives from end-to-end.
Proficiency in leveraging data, tooling, and AI to drive operational improvements.

Benefits:

Competitive base salary, plus equity and additional benefits.
Comprehensive health, dental, and vision coverage.
Flexible remote work options with a global team.

Jobgether

Jobgether is a platform connecting job seekers with employers through an AI-powered matching process. They aim to ensure applications are reviewed quickly and fairly, identifying top candidates for hiring companies.

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