Shape and enhance a global support structure for SMB clients and Member Apps.
Optimize operations and unify processes to drive efficiency and service quality.
Lead a team committed to creating exceptional customer journeys.
Jobgether is a platform that uses AI-powered matching to ensure applications are reviewed quickly and fairly. They identify top-fitting candidates and share the shortlist with hiring companies, with the final decision managed by the internal team.
Lead day-to-day Customer Support operations across internal teams and BPO partners in a 24/7 environment.
Monitor and manage operational performance across key service metrics.
Identify operational risks early by monitoring volume trends, service signals, and operational capacity.
Vio is a travel tech platform that helps millions of users make smarter travel decisions by comparing stays across 100+ booking sites. They aim to reshape how people discover and book accommodation through technology travelers can trust. They have operations in 100+ markets and are growing fast.
Deliver fast, accurate, and empathetic support to healthcare professionals across chat, voice, and email.
Navigate tools like Zendesk and Salesforce to investigate cases and maintain accurate documentation.
Monitor trends and flag recurring issues or process gaps to improve worker experience and internal operations.
Clipboard Health helps professionals turn extra time into career growth and financial opportunity with an app-based marketplace. It is a fast-growing Series C marketplace with a global, remote team of 1,000+ people and has been profitable since 2022.
Serve as the first point of contact for customers seeking technical assistance
Provide timely issue resolution and accurate information to meet contractual SLAs
Participate in maintaining and improving helpdesk standard operating procedures
Quality Coding Software Solutions provides healthcare SaaS solutions. They help healthcare insurers and providers improve healthcare outcomes for vulnerable populations, impacting over two hundred fifty thousand health plan members. The company values innovation, a member-centric approach, and trust.
Develops an advanced understanding of all SmarterDx applications, partnering with cross-functional teams to resolve complex customer issues
Acts as an escalation point of contact for complex Support issues that have been triaged by Support Analysts
Proactively documents and trains the Customer Success team on new or updated processes
SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, their platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial.
Deliver exceptional service to customers ranging from small wealth advisory businesses to large financial services firms.
Identify, respond, and resolve issues and questions raised by Vanilla customers.
Provide hands-on support to clients to ensure their ongoing happiness.
Vanilla is an AI-powered estate advisory platform built by advisors, planners, and attorneys. They unify scenario modeling, client visualization, and document creation into one seamless, digital experience, and operate with a flexible, closely connected team.
Lead day-to-day ROI and HIM operations, maintaining execution against KPIs.
Monitor operational performance, backlog, turnaround times, and quality metrics.
Drive operational improvements within existing workflows to improve KPI performance.
Grow Therapy is a platform designed to empower therapists and improve patient access to high-quality care. With technology, it connects providers, insurance payors, and patients to make mental healthcare accessible, serving thousands of therapists and clients nationwide.
Answer phone calls and emails in queue to provide technical, installation, and account support for users
Take ownership of full-cycle support tickets, following all necessary processes and procedures
Maintain high-level customer satisfaction
Doximity is transforming the healthcare industry with a mission to help every physician be more productive and provide better care for their patients. As medicine's largest network in the United States, they are committed to building diverse teams with an inclusive culture that can make a direct impact on the healthcare system.
Build and maintain the operational model for Support and Moderation.
Implement and improve the quality system, including tone of voice control.
Manage the team (hiring, onboarding, performance management, development).
Social Discovery Group (SDG) is the 3rd largest social discovery company in the world, uniting 60+ brands with 500 million users. They solve the problems of loneliness, isolation, and disconnection by transforming virtual intimacy into the new normal.
Review, identify and analyze root cause for all escalated service requests; continuously improve based on analysis within delivery teams.
Focus on developing proactive solutions to avoid common issues within escalation process.
Own escalated cases received from various channels including: complaint review requests received from the customer, live HAC escalations, and negative NPS survey responses.
Transcarent is a health and care company bringing medical, pharmacy, and point solutions together. They empower health consumers with choice and higher-quality care and lower costs for 21 million members across more than 1,700 employers and health plans.
Serve as first point of contact for healthcare staff submitting support tickets via phone, email, or chat.
Troubleshoot and resolve Tier 1 issues including login/authentication problems, account setup, audio quality, template usage, and general platform navigation.
Document common issues, troubleshooting steps, and resolutions in the team knowledge base.
Knowtex is building the future of voice AI operating systems for clinicians, transforming how healthcare documentation happens at the point of care. Founded by Stanford AI scientists with deep clinical experience, they're experiencing explosive growth across both commercial health systems and federal healthcare.
Lead and manage a customer support team across multiple channels.
Act as an escalation point for complex customer issues, ensuring resolution and satisfaction.
Develop and improve support processes, workflows, and knowledge bases.
Jobgether is a platform that connects job seekers with potential employers using AI-powered matching. They focus on ensuring applications are reviewed quickly, objectively, and fairly against the role's core requirements.
Manage all inbound phone, text, and email support to ensure clients feel supported.
Build and maintain a QA function to review response quality and coach the team.
Identify inefficiencies in workflows and tooling, and implement solutions.
Prosper Health aims to improve the lives of autistic and neurodivergent adults by delivering specialized, insurance-covered mental health services. They have thousands of active clients and 400+ clinicians, and their team is high-ownership and mission-driven.
Serving as the primary operations business partner for the global Customer Support team.
Leading a lean team of Customer Support Operations experts that own strategic initiatives.
Identifying and implementing operational improvements to enable the Customer Support team to achieve targets.
Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. They are an award-winning team recognized as one of Canada’s Best Managed Companies with over 600 employees.
Own the end-to-end development of product features that improve member follow-through.
Define problem statements, hypotheses, and success metrics by synthesizing member feedback.
Drive cross-functional launch planning for new features and enhancements, partnering with various teams.
Modern Health is a mental health benefits platform for employers, providing access to various resources for employees' well-being. They are known for their "It Takes a Village" culture, emphasizing empathy, accountability, and a drive to make mental health a priority.
Provide technical support for the internal EHR system and SaaS tools.
Address provider inquiries related to compensation and policies.
Identify and report recurring service issues or bugs.
Spring Health aims to revolutionize mental healthcare by removing barriers to access. They partner with over 450 companies and serve 10 million people, offering tailored care and generating positive ROI for employers.
Oversee daily claim workflows ensuring accuracy, timeliness and adherence to compliance requirements within Required SLAs.
Own team performance across CSAT, Quality, Productivity, Aging, and SLA, translating results into clear action plans.
Coach and develop team members through 1:1s, performance management and targeted development plans.
Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions. Extend works with more than 1,000 leading merchant partners across industries and our headquarters is in downtown San Francisco.
Serve as the primary point of contact for basic technical support and product-related inquiries.
Provide exceptional customer service for tier 1 tickets via phone calls while maintaining a high level of professionalism and empathy.
Continuously identify opportunities to improve the customer support process.
Fleetio is a modern software platform that helps thousands of organizations worldwide manage their fleet operations. They raised $450M in their Series D funding round in March of 2025 and are on an exciting trajectory as a company.
Be the internal and external face of Maven’s SMB Client Success team for all client-related needs throughout the client lifecycle.
Own the SMB Client Success operating model, including support ratios, digital vs. high-touch engagement, tooling, and resource allocation to ensure scalable, cost-effective growth.
Lead, mentor, and develop a team of Client Success Managers and/or Associates, fostering a culture of accountability, ownership, and continuous improvement.
Maven Clinic is the world's largest virtual clinic for women and families. They aim to make healthcare work for all by providing clinical, emotional, and financial support on one platform and have an award-winning culture.
Perform in-depth quality audits on customer support calls and email cases.
Ensure accuracy of information and professionalism in customer interactions.
Propose documentation updates to enhance the Customer Service Representative (CSR) experience.
Evry Health aims to bring humanity to health insurance with high-technology health plans that expand benefits, increase access and transparency, and feature a personalized, human approach. They are the major medical division of Globe Life (NYSE:GL), which has 16.8 million policies in force, more than 3,000 corporate employees and 15,000 agents.