Analyze, track and resolve customer issues in a prompt manner.
Maintain a detailed understanding of product architecture.
Work closely with product and engineering teams to replicate, diagnose, and report bugs.
6sense is on a mission to revolutionize how B2B organizations create revenue by predicting customers most likely to buy and recommending the best course of action to engage anonymous buying teams. They are a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value they create for their customers.
Design, build, and lead the support program that ensures VA clinicians can effectively use Knowtex to document patient encounters.
Own the complete support infrastructure—from ticketing systems and escalation protocols to team management and technical troubleshooting—establishing the operational foundation.
Manage support operations end-to-end while building the systems, processes, and team to scale from hundreds to tens of thousands of users.
Knowtex is building the future of voice AI operating systems for clinicians, transforming how healthcare documentation happens at the point of care. Founded by Stanford AI scientists with deep clinical experience, Knowtex is experiencing explosive growth across both commercial health systems and federal healthcare.
Develop strong knowledge of our Healthcare SaaS Solutions
Serve as the first point of contact for customers seeking technical assistance
Provide customer support via email, video meetings, or over the phone and walk customers through the resolution process and next steps
Quality Coding Software Solutions (QCSS) Health simplifies the complexities of MLTSS service delivery through innovative, data-driven solutions. They aim to deliver cost-efficiencies, equitable access to care, and improved health outcomes, focusing on enabling health plans and providers to improve the health outcomes of their vulnerable populations.
Manage a portfolio of existing, “live” customers on the SmarterDx platform
Develop deep relationships with customers at all levels, acting as the customer's trusted advisor, and providing guidance and knowledge to help them achieve their business objectives
Monitor client performance, report on financial impact to customer executives, drive product expansion, and work with sales to execute renewals
SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, their platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial.
Analyze and refine end-to-end sales process to improve efficiency.
Assist in troubleshooting operational issues and propose changes to systems.
Create and update quotes, maintain pipeline in Salesforce, and audit data.
Automox is a cloud-native IT operations platform for modern organizations, enabling configuration, patching, and security for every endpoint. They are trusted by more than 2,500 leading companies and MSPs worldwide and earned Automox four straight quarters of record growth.
Oversee the customer outcomes engagement for customers in your portfolio, understanding each customer's needs and challenges
Ensure customers are technically healthy and on the most recent version of our product
Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Serving as the primary operations business partner for the global Customer Support team.
Leading a lean team of Customer Support Operations experts that own strategic initiatives.
Identifying and implementing operational improvements to enable the Customer Support team to achieve targets.
Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. They are an award-winning team recognized as one of Canada’s Best Managed Companies with over 600 employees.
Serve as a strong advocate for customers and end users, representing their needs within the PerfectServe organization
Build trusting relationships and provide day-to-day support to customers
Lead process improvement and optimization initiatives that drive measurable value for customers
PerfectServe offers Best in KLAS clinical communication and physician scheduling solutions and is a Leader in the Gartner Magic Quadrant for Clinical Communication and Collaboration. They have seen an 88% growth rate over the past three years and need strong team members to help them continue to grow!
Provide frontline support to customers via chat, email, zoom, and phone
Troubleshoot and resolve common product, configuration, and usage issues
Escalate complex or unresolved issues to L2/L3 teams with complete context
Smartsheet has helped people and teams achieve for over 20 years. They build tools that empower teams to automate the manual, uncover insights, and scale smarter.
Partner with Product Managers, Engineering, QA, and business teams to ensure internally developed tools function correctly.
Investigate product issues and ensure clarity on system behaviors to facilitate faster resolutions and informed decision-making.
Provide support to translate user feedback into actionable insights, improving workflows in a remote environment.
Jobgether is a platform that uses AI-powered matching to connect candidates with roles. They ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements.
Develop scalable processes to improve client implementation efficiency.
Act as central program manager for the Implementation team.
Own, develop, and maintain project management tooling and process documentation.
SmarterDx helps integrate clients into applications. They are a private company that values high-speed adaptation and collaboration between departments.
Lead operational strategy and execution within the Documents & Onboarding Team.
Oversee day-to-day support operations, ensuring efficient workflows, clear standards, and strong performance.
Build and develop high-performing teams with clear responsibilities and accountability.
Clipboard Health operates a marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent. They are a fast-growing Series C marketplace and a YC Top Company with a global, remote team of 700+ people.
Scope and implement new tools, processes, and procedures
Build and maintain tools to help provide immediate feedback on customer issues and automate common tasks
Build and maintain tools that help improve efficiency of CST, e.g. inclusion of AI into Zendesk, plugins that diagnose site issues, etc.
Webflow is building the world’s leading AI-native Digital Experience Platform as a remote-first company. They are built on trust, transparency, and creativity, empowering teams to design, launch, and optimize for the web without barriers.
Provides high-quality customer service for the efficient resolution of technology problems and requests.
Performs first-line troubleshooting for customers and takes ownership of all customer interactions.
Provides end user device management and support, including desktops, laptops, and PDAs.
Cayuse Commercial Services delivers solutions that streamline the complexities of research administration, compliance, and collaboration. They empower universities to focus on their strategic goals, from increasing funding opportunities to simplifying the grant lifecycle. They are a growing company.
Act as the primary strategic and operational contact for assigned GI practice partners.
Own and optimize critical workflows across referrals, onboarding, RPM requirements, logistics, eligibility, and clinical communication.
Collaborate closely with Clinical Ops, Product, Engineering, RCM, and Engagement teams.
Salvo Health focuses on chronic gut health and metabolic conditions, such as IBS and obesity. They assign patients a care team and offer app-based care with Remote Patient Monitoring, partnering with the patient’s local doctor for continuous care.
Design and implement a scalable customer success strategy tailored to the needs of healthcare SaaS clients
Build strong, long-term relationships with key stakeholders across your customer portfolio by defining KPIs and success metrics to track progress, satisfaction and ensure ROI
Act as the primary escalation point for high-level customer inquiries, ensuring prompt and effective resolution
LeanTaaS creates software solutions combining lean principles, predictive and prescriptive analytics, and machine learning to transform hospital and infusion center operations. They have over 190 health systems and over 1,200 hospitals and centers across 49 states relying on their award-winning products.
Develop new skills and become a subject matter expert in Accela technology.
Identify solutions for customers' most challenging technical and business questions.
Own customer issues from start to finish.
Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging.
Responding and resolving escalated technical questions from internal and external clients
Deliver an outstanding customer service experience
Tracking and documenting issues in the case management system
Broadsign is a growing software company with a mission to make buying, selling, and delivering out-of-home media easier than ever. Their software is operated by some of the most successful out-of-home businesses and powers impactful, compelling campaigns seen across the world.
Identify and analyze breakdowns across onboarding, customer success, and support workflows.
Diagnose root causes of operational friction and translate them into clear, prioritized problem statements.
Partner with post-sale leadership to align on business definitions of success, service levels, and operating priorities.
Wrapbook is a smart, intuitive platform that makes production payroll and accounting easier, faster, and more secure. They provide a unified payroll platform that seamlessly connects your entire team—production, accounting, cast, and crew—all in one place.
Provide responsive customer support via phone, email, and other channels.
Manage and maintain strong relationships with assigned customer accounts.
Monitor system dashboards and security alerts, taking prompt action when needed.
NEC Software Solutions, part of NEC Corporation, develops software solutions. They focus on supporting public services with over 3,000 employees, working with governments, hospitals, housing providers, and local authorities.