Client Success Manager, iQueue for Surgical Clinics

Responsibilities:

• Design and implement a scalable customer success strategy tailored to the needs of healthcare SaaS clients
• Build strong, long-term relationships with key stakeholders across your customer portfolio.
• Act as the primary escalation point for high-level customer inquiries, ensuring prompt and effective resolution

Qualifications:

• Bachelor's degree in health sciences, engineering, business administration, or equivalent experience.
• 5+ years of professional experience in a client/customer success, account management, or related roles.
• Proven experience designing and scaling customer success programs.

Bonus Points:

• Experience in enterprise healthcare
• Familiarity with the unique challenges of healthcare workflows and patient care coordination
• Knowledge of HIPAA compliance and healthcare regulatory requirements