Develop strong knowledge of our Healthcare SaaS Solutions
Serve as the first point of contact for customers seeking technical assistance
Provide customer support via email, video meetings, or over the phone and walk customers through the resolution process and next steps
Quality Coding Software Solutions (QCSS) Health simplifies the complexities of MLTSS service delivery through innovative, data-driven solutions. They aim to deliver cost-efficiencies, equitable access to care, and improved health outcomes, focusing on enabling health plans and providers to improve the health outcomes of their vulnerable populations.
Engage with customers through Zendesk and other channels to support product questions, configuration issues, bugs, and unexpected system behavior.
Perform initial investigation and troubleshooting by reviewing logs, audit history, debug tools, and other internal diagnostics to identify root causes where possible.
Triage confirmed or unresolved issues to Product and Engineering, clearly documenting the customer’s problem and observed behavior, steps taken to investigate or reproduce the issue, and relevant context or artifacts.
Vesta is building the next-generation system of record to power the multi-trillion mortgage market. They believe that lenders will have to adopt a system of record platform that is modern, open, and orchestrated by best-in-class software workflows. The team values humility, empathy, self-awareness, and action.
Provide professional technical support via WhatsApp, Email, and other channels.
Investigate, reproduce, and resolve product-related issues.
Partner with customers to ensure they successfully onboard and fully utilize new features.
Kegmil is revolutionizing the way mission-critical facilities and assets are repaired and maintained via complex systems of people and processes. They are on a mission to empower millions of deskless field service professionals in Southeast Asia with technology and data to supercharge their operational efficiency and service performance.
Field tier 1 customer inquiries by way of phone, email, chat, and our ticketing system across a range of products and services
Directly troubleshoot customer issues and resolve them by implementing attainable solutions
Evaluate and escalate bugs to development as they come to your attention inside the product
Granum is a software company focused on serving landscapers and arborists across North America, providing industry-specific solutions. They bring together software names like LMN, SingleOps, and Greenius into one ecosystem and have a collaborative, innovative, and supportive culture.
Respond to customer queries and requests via email in a thoughtful and timely manner.
Consult users on best practices and how Firstbase operates as a product expert.
Collect and share user suggestions and pain points with the Product and Operations teams.
AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. They power millions of subscriptions worldwide for organizations and enable a values-driven culture where you can Be Seen, Be Yourself, and Do Your Best Work.
Provide phone support as primary communication channel, responding to inbound customer inquiries with professionalism and empathy
Resolve customer issues or escalate to Technical Support, Accounting Support, Customer Success, and other departments as needed
Contribute to documentation, training materials, and process improvements
Heard is an all-in-one financial solution for therapists that combines software and human support to handle bookkeeping, taxes, payroll, and more. Their mission is to help therapists be therapists by acting as their financial back office—empowering them to spend less time on business operations and more time supporting their clients.
Respond to customer support requests via multiple channels.
Diagnose and resolve common issues, communicating findings to customers.
Escalate complex issues with clear documentation and context.
SewerAI is transforming underground infrastructure management through AI-powered inspection and risk analysis. They are entering an exciting phase of accelerated growth after doubling their customer base over the past year.
Responding to customer questions via email, chat and calls with empathy and clarity.
Educating users about our product and helping them achieve their goals.
Troubleshooting issues and escalating bugs or technical challenges when needed.
WeTravel is a platform helping travel organizers around the world get the most out of their platform. They run lean, move fast, and support each other fiercely, fostering a high-paced, collaborative environment.
Serve as a primary point of contact for customer support inquiries, delivering thoughtful, timely, and high-quality responses.
Build trusted relationships with customers by clearly explaining issues, solutions, and next steps.
Identify potential product bugs, data issues, or technical gaps and create clear, actionable Jira tickets for Engineering.
They are a fast-growing tech startup on a mission to revolutionize fundraising through the power of AI and machine learning. Their autonomous fundraising platform empowers nonprofit organizations, schools, and mission-driven teams to raise more money with less effort.
Handle customer interactions across chat and email with professionalism and empathy.
Log, track and resolve customer cases efficiently using Salesforce and other internal tools.
Provide clear and concise updates to internal teams, ensuring seamless customer experiences.
Newsela is an education company. They bring engaging, accessible content to classrooms, helping students develop literacy skills and a lifelong love of learning.
Provide first-level help desk support through service ticket systems
Monitor and escalate technical issues as needed
Communicate clearly and effectively with internal teams to resolve problems
Solvo Global is an innovative company with a great culture. They are looking for proactive and communicative individuals eager to learn and grow professionally through hands-on experience.
Manage customer support requests across ticketing systems, live chat, and phone.
Troubleshoot product issues independently and provide clear, friendly communication.
Identify recurring issues and suggest improvements to workflows and documentation.
MoeGo is dedicated to transforming the future of pet care businesses, from groomers to doggie hotels. They provide comprehensive technology solutions that keep businesses operating smoothly so they can focus on healthy pets and happy pet parents.
Provide timeline and professional support to customers through multiple channels.
Troubleshoot software-related issues and guide users through steps to resolve problems.
Create, track, and manage tickets in the support system, ensuring timely follow-up and resolution.
Rubris, founded by veterans of the legal technology and mass legal claims industries, provides the Rubris Crosslink Platform, a proprietary software solution. They believe in creating an environment of inclusion and belonging, advancing talented individuals by promoting a culture of respect and support.
Act as the first point of contact for users submitting tickets, sending emails, or calling via VOIP/phone.
Perform initial troubleshooting using standardized runbooks and guided questions to resolve common Level 1 issues.
Update and maintain clear documentation and knowledge base articles to improve runbooks and standard operating procedures.
Bold Business is a US-based global business process outsourcing (BPO) firm with over 25 years of experience and $7B+ in client engagements. They help fast-growing companies scale through smart talent strategies, automation, and technology-driven solutions.
Respond to e-mail support tickets promptly, providing support and information as required
Investigate issues and assist the Support Development team in identifying bugs
Provide product usage guidance and best practices to customers
Donorbox is a leading fundraising platform and donor management system for nonprofit organizations. Our mission is to accelerate positive impact worldwide by helping nonprofits become highly effective at raising funds and managing their supporter base. They are a fully distributed and diverse 150-person team based in 16+ states and 23+ countries.
Scope and implement new tools, processes, and procedures
Build and maintain tools to help provide immediate feedback on customer issues and automate common tasks
Build and maintain tools that help improve efficiency of CST, e.g. inclusion of AI into Zendesk, plugins that diagnose site issues, etc.
Webflow is building the world’s leading AI-native Digital Experience Platform as a remote-first company. They are built on trust, transparency, and creativity, empowering teams to design, launch, and optimize for the web without barriers.
Triage and respond to customer tickets via email and Zoom
Diagnose root causes which includes things like API docs, conditional-logic workflows and Liquid templates to name a few
Identify complex issues and escalate to our technical support teams as appropriate
Customer.io is a company that helps its customers connect with their audiences. They have seen consistent year-over-year growth, and this contract role offers a chance to make a real impact during a period of rapid scale.
Triage incoming tickets to determine urgency and context, categorize the tickets, and gather pertinent information for troubleshooting.
Answer frequently asked questions and redirect the user to the appropriate resource material.
Make some administrative changes to the system configuration when it can be done through the user interface.
Civitas Learning helps colleges and universities apply their student data to maximize institutional impact and improve student outcomes. They offer a flexible, all-in-one Student Impact Platform that creates actionable insights, and appear to have a multicultural environment.
Own the intake, triage, and routing of support requests for all product areas.
Conduct thorough troubleshooting of customer requests to identify root causes.
Support monthly and quarterly Technical Check-Ins with customers.
Transcend is building the privacy platform that easily embeds privacy into your entire tech stack. They are growing quickly, backed by top-tier investors and are proud to serve some of the world's most iconic brands. They are driven, kind, and know how to balance work, life, and memes.
Provide world class customer support and produce successful outcomes for clients with pressing challenges.
Develop an in-depth understanding of our cloud-based software to support processes and patient care.
Facilitate the resolution of complex technical issues by way of log analysis, research, or problem recreation.
PointClickCare helps providers deliver exceptional care through its health tech solutions. As a founder-led and privately held company, they empower employees to innovate and shape the future of healthcare, serving over 30,000 provider organizations, reinvesting significantly in R&D and integrating AI tools into daily workflows.