Lead, coach, and mentor a team of Customer Operations Specialists to meet and exceed performance expectations.
Monitor daily workflows and queues to ensure timely, accurate resolution of provider and client inquiries.
Track and analyze team performance against key metrics, including OKRs and productivity KPIs.
Grow Therapy is a technology-powered marketplace that empowers therapists, augments insurance payors, and serves patients in need of mental healthcare. They have raised more than $178mm of funding and have empowered more than ten thousand therapists and hundreds of thousands of clients across the country.
Partner with cross functional leaders to ensure internal processes and care delivery are in accordance with health plan needs across commercial and Medicaid lines of business
Translate health plan contracts, provider manuals, and regulatory requirements into scalable operational workflows
Serve as the internal subject-matter expert on credentialing and payor operational requirements
Equip is a virtual, evidence-based eating disorder treatment program. They aim to provide accessible and effective treatment. Founded in 2019, Equip has been a fully virtual company and has a highly-engaged, passionate, and diverse culture.
Lead HR operations and compliance workflows for CNA and IHSS onboarding and employment.
Oversee end-to-end onboarding of CNAs and IHSS families in EHR and HRIS systems.
Monitor and track required employment documents and credentials, maintaining complete personnel files.
Abby Care tackles the challenge of family caregiving. They train and employ family caregivers, building a tech-powered, family-first care platform to deliver care and improve health outcomes nationwide, partnering with insurance plans, healthcare providers, and organizations across the country.
Architect the systems and processes that power Form Health’s patient experience.
Build the infrastructure needed to support growth while preserving clinical quality, efficiency, and empathy.
Drive operational transformation by designing scalable workflows, data-supported resource models, and technology-enabled efficiencies.
Form Health is a virtual obesity medicine clinic delivering multi-disciplinary evidence-based obesity treatment through telemedicine. Founded in 2019, Form Health is a venture-backed innovative startup with an experienced clinical and leadership team.
Provide direct supervision, coaching, and performance oversight to clinical managers.
Serve as a primary operational liaison between clinical teams and health plan care management teams.
Oversee onboarding and training for care teams and clinical managers.
Tuesday Health is a value-based palliative care provider group dedicated to transforming serious illness and end-of-life care. They deliver goal-centered care focused on alleviating physical symptoms and emotional stress for individuals and their caregivers. They cultivate a dynamic and inclusive team environment.
Collaborate with international teams and provider acquisition to move providers efficiently.
Partner with the team to pilot performance improvement projects and other projects as directed.
Call, text and email with Providers to encourage their activation and growth.
BetterHelp's mission is to remove the traditional barriers to therapy and make mental health care more accessible. Founded in 2013, they are the world’s largest online therapy service, providing affordable and convenient therapy across the globe.
Act as the first contact for new patients and discuss service offerings with a supportive approach.
Coordinate patient/provider matching, assist in scheduling patient evaluations, and ensure insurance eligibility.
Maintain a customer service mindset and demeanor to ensure positive patient experiences.
Rivia Mind is a psychiatrist-owned mental health practice rooted in New York City, serving individuals across multiple states through virtual and hybrid appointments. They provide compassionate, science-based care with an interdisciplinary care model grounded in collaboration, personalization, and clinical integrity.
Serve as the primary point of contact for administrative care support inquiries via phone, email, and chat.
Assist students with navigating online portals, activating care, scheduling appointments, and supporting their continuity of care process.
Collaborate with clinical providers, technical support, partner success and other internal teams to resolve complex issues and ensure seamless patient care.
Mantra Health is a digital mental health provider that partners with colleges and universities to offer comprehensive virtual mental health services. They support over 900,000 students across 125+ campuses and have raised over $34m from leading investors.
Directly lead and manage a Patient Support team to ensure medication adherence or provide timely prior authorization and financial assistance.
Proactively manage support in assigned hospitals/clinics to ensure patients receive medications on time and that all service level goals are met.
Manage all aspects of ADP, Paid Time Off (PTO), and Time Reports for team members while completing audits of the team in supported systems.
Shields Health Solutions provides specialty pharmacy management services, helping patients get medications on time. They are a fast-growing company that values motivated self-starters focused on high quality.
Lead and scale the team responsible for responding to collaborator inquiries.
Execute operational strategy, performance standards, and accountability frameworks to drive efficiency.
Own service level agreements (SLAs), including definition, monitoring, reporting, and corrective action planning.
Nightingale Education Group focuses on higher learning in healthcare professions, contributing to elevating education, health, and employment systems. They facilitate academic achievement, personal growth, and professional development. The company has graduated nearly 5,000 nurses serving communities in need.
Manage internal privacy queries and act as the first point of contact for privacy-related questions.
Document and manage key implementation projects, including annual updates to privacy notices.
Oversee the end-to-end process for handling Data Subject Requests (DSRs).
2U partners with top universities and companies to develop and deliver education programs. They have thousands of higher education offerings and help accelerate careers and transform lives through online programs and partnerships.
Serve as the primary operations day-to-day point of contact for the clinical team
Develop and implement standard operating procedures to improve team efficiency and client engagement
Jobgether is a company that uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Leads practice day to day strategy and execution by implementing operational frameworks, policies and performance systems that drive quality and scalability.
Own program delivery end-to-end, including existing and new service implementations, ensuring projects are completed on time and aligned with strategic goals.
Drive cross-functional collaboration with clinical, product, finance, commercial and senior leadership teams to align services with patient needs and client commitments.
SimpliFed is a digital solution in maternal and child healthcare, enabling continuous, expert care throughout the perinatal period. They have raised over $6M+ in venture capital from world class investors to execute on democratizing access to maternal child healthcare in the perinatal period as related to infant nutrition.
Achieve a 100% "on-time" completion rate for onboarding and off-boarding tasks.
Execute a quarterly audit process that results in 99% data accuracy within Workday.
Maintain an internal SLA for employee inquiries, ensuring most questions are resolved or escalated within 24 business hours.
Komodo Health aims to reduce the global burden of disease by using data. They built the Healthcare Map by combining de-identified, real-world patient data with innovative algorithms; they value being awesome, seeking growth, delivering “wow,” and enjoying the ride.
Oversee performance management and development of team members.
Manage escalations and communicate with customer management.
ResMed creates life-changing health technologies. They are committed to pioneering innovative technology to empower millions of people to live healthier lives with AI-powered digital health solutions, cloud-connected devices and intelligent software.
Independently own aligning operations for client accounts.
Translate performance data into narratives that clearly articulate drivers, risks, and opportunities.
Partner with clients to align operational expectations with internal capabilities.
EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations, leveraging over 24 years of industry-leading expertise and its unified E360 RCM ™ intelligent automation platform to improve financial sustainability. It is a multi-year recipient the Top Workplaces award and was recognized as Black Book's #1 Specialty Revenue Cycle Management Solution provider in 2024 and is among the top one percent of companies to make the Inc. 5000 list.
Own market growth strategy across priority Medicaid markets.
Lead the evolution of our value proposition for legacy health plan partners and new prospects.
Serve as a strategic bridge between Payor Partnerships and internal teams.
Equip is the leading virtual, evidence-based eating disorder treatment program. They ensure that everyone with an eating disorder can access treatment that works, leveraging evidence-based treatments to empower individuals to reach lasting recovery. Founded in 2019, they're a fully virtual company.
BillionToOne is a next-generation molecular diagnostics company on a mission to make powerful, accurate diagnostic tests accessible to everyone. They have over 700 employees and a culture of transparency fuels trust, collaboration drives breakthroughs, and every contribution moves the needle.
Provide evidence-based teletherapy to students within our school district partnerships.
Build trusted relationships with students and their families.
Collaborate closely with school counselors and other providers to support student mental health.
Daybreak Health is building a world where every young person has access to the mental health support they need to thrive. As a clinician on their team, you’ll be part of a dedicated, compassionate community of therapists who are passionate about making a real impact.
Oversee the RN Reviewer team including one RN Team Lead
Manage the daily timeliness report and ensure all cases meet expected turnaround times
Monitor the nurse productivity reports daily and provide feedback to the nurses, managing performance to ensure consistency
Cohere Health's clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration, cost containment, and healthcare economics. They work with over 660,000 providers and handle over 12 million prior authorization requests annually.