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Team Leadership & Development:
- Lead, coach, and mentor a team of Customer Operations Specialists.
- Support onboarding and continuous training.
- Foster a culture of accountability and empathy.
Operational Oversight:
- Monitor daily workflows and queues.
- Ensure adherence to SOPs and documentation standards.
- Partner with cross-functional teams to resolve escalated cases.
Performance Management & Reporting:
- Track and analyze team performance against key metrics.
- Use data insights to coach individual contributors.
- Prepare regular performance updates for leadership.
Grow Therapy
Grow Therapy is a technology-powered marketplace that empowers therapists, augments insurance payors, and serves patients in need of mental healthcare. They have raised more than $178mm of funding and have empowered more than ten thousand therapists and hundreds of thousands of clients across the country.