Lead operational strategy and execution within the Documents & Onboarding Team.
Oversee day-to-day support operations, ensuring efficient workflows, clear standards, and strong performance.
Build and develop high-performing teams with clear responsibilities and accountability.
Clipboard Health operates a marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent. They are a fast-growing Series C marketplace and a YC Top Company with a global, remote team of 700+ people.
Oversee daily claim workflows ensuring accuracy, timeliness and adherence to compliance requirements within Required SLAs.
Own team performance across CSAT, Quality, Productivity, Aging, and SLA, translating results into clear action plans.
Coach and develop team members through 1:1s, performance management and targeted development plans.
Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions. Extend works with more than 1,000 leading merchant partners across industries and our headquarters is in downtown San Francisco.
Lead a team of Customer Success Managers to achieve targets for retention and engagement for home care agencies.
Build and maintain strong relationships with agency partners, serving as their main point of contact.
Analyze data and develop reports to track progress and identify areas for improvement.
A Place for Mom is the leading platform guiding families through every stage of the aging journey by simplifying the senior care search. With over 15,000 senior living communities and home care agencies, APFM has helped millions of families find care since 2000 and employees live the company values every day.
Guide and mentor customer support team members towards achieving operational goals.
Ensure excellent team communication, problem-solving, and professional etiquette skills for achieving the highest customer satisfaction.
Identify and implement improvements in user journeys, flows, and touchpoints to elevate overall customer experience.
Eneba is building an open, safe, and sustainable marketplace for gamers, supporting over 20 million active users. They pride themselves on trust, safety, and market accessibility, scaling and diversifying their portfolio while growing with the gaming community.
Manage all inbound phone, text, and email support to ensure clients feel supported.
Build and maintain a QA function to review response quality and coach the team.
Identify inefficiencies in workflows and tooling, and implement solutions.
Prosper Health aims to improve the lives of autistic and neurodivergent adults by delivering specialized, insurance-covered mental health services. They have thousands of active clients and 400+ clinicians, and their team is high-ownership and mission-driven.
Leading the Personal Support and Nursing Management team.
Providing professional knowledge and support to the team.
Supporting daily operations of client services, case management, and human resources.
CarePartners is one of Ontario’s largest accredited home health care providers, providing nursing, personal support, therapy and rehabilitation support services for patients of all ages. They care for approximately 72,000 patients each year in homes, schools, clinics, workplaces and retirement homes, through their 24 locations and 24 nursing clinics.
Manage a team of Admissions Specialists, overseeing metrics, onboarding, meetings, and training.
Directly field inbound inquiries and, at times, manage your own caseload.
Collect and review data to inform coaching and feedback sessions, coordinating interdepartmentally to meet patient and family needs.
Equip is a virtual, evidence-based eating disorder treatment program aiming to ensure everyone can access effective treatment. Founded in 2019, Equip is a virtual company with a highly-engaged and diverse culture, recognized as one of the most influential companies of 2023.
Queue Leadership: Helping customers on complex issues alongside your team, identifying patterns, and spotting improvement opportunities.
Team Support & Quality: Conducting quality reviews, helping teammates navigate difficult situations, and championing great work.
Performance & Improvement: Reviewing KPI dashboards, requesting product training, and working with Support Operations to create new workflows.
Help Scout helps businesses delight more customers with their platform. They are a fully remote company with a team of 130+ people all over the world and a Certified B Corporation since 2019.
Manage day-to-day call center operations, ensuring efficient handling of inbound and outbound calls.
Lead, coach, and develop staff members and management to ensure that all departmental goals are met efficiently and effectively.
Handle customer escalated issues, ensuring timely resolution and a positive customer experience.
American Income Life empowers employees with support and opportunities to succeed. They foster a caring and innovative culture, promoting collaboration and mutual respect to drive collective growth and overcome challenges.
Collaborate with international teams and provider acquisition to move providers efficiently.
Partner with the team to pilot performance improvement projects and other projects as directed.
Call, text and email with Providers to encourage their activation and growth.
BetterHelp's mission is to remove the traditional barriers to therapy and make mental health care more accessible. Founded in 2013, they are the world’s largest online therapy service, providing affordable and convenient therapy across the globe.
Supervise the performance of Call Center Teams to ensure Customer Experience Specialists meet or exceed performance standards.
Manage daily operations of the customer service team and provide feedback by monitoring all correspondence, including chats and emails.
Oversee, mentor, advise, and develop Customer Experience Specialists while consistently upholding professional conduct and respect.
LoanCare is a leading full-service mortgage loan subservicer that delivers excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by Fidelity National Financial (NYSE: FNF), they offer a career foundation built on integrity, innovation, and collaboration.
Provide high-quality, evidence-based primary care via telehealth.
Help establish and maintain a QA program.
Serve as a Pod Lead for a group of clinicians.
Vitable is a health benefits platform that makes healthcare better for employers of everyday workers, bringing accessible, high-quality care to millions. They are growing rapidly and looking for eager team members who are hungry for change and passionate about delivering better care.
Lead assigned teams to deliver high-quality operational support.
Oversee workflows and monitor KPIs to enhance operational efficiency.
Focus on team training and development while driving continuous improvement initiatives.
Jobgether is a platform that helps connect job seekers with companies. They use an AI-powered matching process to ensure applications are reviewed quickly and objectively, and the final hiring decisions are managed by the company's internal team.
Run the daily operating rhythm: priorities, handoffs, accountability, and follow-through in Slack
Ensure coverage is working across phones, texts, and email tickets throughout the day (with the team)
Handle escalations and customer happiness: resolve higher-stakes issues and protect trust
They are an established U.S.-based home services company with a fully remote operations team. They run a fast-moving, systems-driven environment with high accountability and high visibility.
Lead the Patient Relations and Spiritual Care teams, ensuring they deliver prompt, equitable, and compassionate support to patients, families, and staff.
Act as a subject matter expert on patient rights and responsibilities, guiding teams across the organization through training, consultation, and policy interpretation.
Oversee and mentor a multidisciplinary team comprising patient grievances case managers, chaplains, and administrative staff.
Oregon Health & Science University values a diverse and culturally competent workforce. They are committed to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status.
Lead and scale a Customer Success team supporting Enterprise customers.
Accountable for team performance, customer outcomes, and building repeatable CS motions.
Partner with Enterprise customers and balance customer value with commercial outcomes.
Eleos Health aims to deliver effective behavioral care through data, measurement, and personalization, supporting clinicians. They foster a team of driven individuals with a shared vision to enhance therapy effectiveness with technology.
Build and maintain accurate demand forecasts across seasonality.
Implement consistent productivity and performance benchmarks across teams.
Define and manage core service KPIs including utilization and adherence.
CharterUP is transforming the $450+ billion group transportation and mobility market with an AI native platform. They connect enterprises, institutions, and event organizers to thousands of bus operators nationwide and are recognized as one of the fastest-growing companies.
Serving as the primary operations business partner for the global Customer Support team.
Leading a lean team of Customer Support Operations experts that own strategic initiatives.
Identifying and implementing operational improvements to enable the Customer Support team to achieve targets.
Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. They are an award-winning team recognized as one of Canada’s Best Managed Companies with over 600 employees.
Serve as the primary operations day-to-day point of contact for the clinical team
Develop and implement standard operating procedures to improve team efficiency and client engagement
Jobgether is a company that uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Lead and develop a team of Performance Specialists.
Own the strategy for coaching frameworks and performance improvement initiatives.
Collaborate with BPO leadership on performance expectations and improvement plans.
Columbia General partners with Jobgether. They are looking for a Remote Agent Enablement & Vendor Operations Manager to lead a dynamic team that supports BPO partners across various industries.