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Role Overview:
- Responsible for leading, developing, and supporting the customer service team.
- Oversees daily operations and implements service strategies.
- Works closely with other departments to resolve issues, improve processes, and promote a customer-first culture.
What You Will Do:
- Manage a staff of employees for AIL.
- Write and perform annual reviews for staff members.
- Develop, implement, and review ongoing performance results.
What You Will Bring:
- Proven track record of training, developing, and managing contact center teams.
- Strong ability to mentor, develop, and motivate staff members.
- In-depth knowledge of what the company offers so they can support both customer and team effectively.
American Income Life
American Income Life empowers employees with support and opportunities to succeed. They foster a caring and innovative culture, promoting collaboration and mutual respect to drive collective growth and overcome challenges.