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What You'll Do:
- Lead and support a team of Member Engagement Representatives.
- Partner with the department Manager to run a successful call center operation.
- Monitor realtime performance and provide coaching, feedback, and development.
What You Bring:
- 3+ years of experience in a call center or customer support environment.
- 1+ year of experience in a team lead, supervisory, or leadership role.
- Healthcare and/or insurance industry experience strongly preferred.
Why You’ll Love Working Here:
- Mission-driven environment focused on delivering high-quality member experiences.
- Leadership role with visibility across the organization.
- A culture that values growth, teamwork, and continuous improvement.
Solera Health
Solera Health focuses on delivering high-quality member experiences. Their culture values growth, teamwork, and continuous improvement.