Own and lead the end-to-end workforce management strategy.
Establish and mature agile forecasting practices by partnering with Data and Operations.
Build, mentor, and develop a high-performing workforce management team.
Resident is a house of brands focused on quality materials, timeless style, and comfort in home furnishings. Since 2017, they've become a fast-growing omnichannel retailer in North America, underpinned by expertise in data science & analytics, performance marketing, and e-commerce technology.
Lead the development and execution of Workforce Management strategies.
Serve as the primary operational owner of WFM tools, driving configuration, optimization, and continuous improvement.
Build capacity plans and scenario models to anticipate changes in demand, seasonality, and operational risk.
AG1 is committed to empower people to take ownership of their health by bringing Foundational Nutrition to people around the world. They are dedicated to continuous improvement, leveraging the latest research to deliver a powerful solution for optimal health.
Manage and forecast the intraday arrivals for volume, AHT and shrinkage on a weekly basis for assigned teams
Create and maintain the intraday plan on a rolling 2 weeks basis
Analyze enterprise volume, productivity and patterns to optimize staffing levels
Kraken is a mission-focused company rooted in crypto values, aiming to accelerate the global adoption of crypto so that everyone can achieve financial freedom and inclusion. As a fully remote company, Kraken has Krakenites in 70+ countries who speak over 50 languages and they develop premium crypto products.
Jobgether is a company that uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Oversee client campaigns and monitor performance to ensure KPIs and SLAs are consistently achieved.
Coach and develop team leaders, providing mentorship and actionable feedback.
Identify and implement process improvements based on data and best practices to enhance service quality.
Aventus is a boutique customer experience BPO in Charleston, South Carolina, with over 10 years of providing omnichannel support to 100+ amazing clients and partners in the e-commerce industry. The company values transparency, balance, and kindness.