Own forecasting of inbound volume to Clinical Operations.
Develop and manage dynamic staffing models to guide Clinical Operations headcount planning.
Lead short-term scheduling efforts, including shift planning, RTA, and developing and monitoring key performance metrics.
Spring Health is on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. They partner with over 450 companies and provide care for 10 million people.
Own and lead the end-to-end workforce management strategy.
Establish and mature agile forecasting practices by partnering with Data and Operations.
Build, mentor, and develop a high-performing workforce management team.
Resident is a house of brands focused on quality materials, timeless style, and comfort in home furnishings. Since 2017, they've become a fast-growing omnichannel retailer in North America, underpinned by expertise in data science & analytics, performance marketing, and e-commerce technology.
Lead the development and execution of Workforce Management strategies.
Serve as the primary operational owner of WFM tools, driving configuration, optimization, and continuous improvement.
Build capacity plans and scenario models to anticipate changes in demand, seasonality, and operational risk.
AG1 is committed to empower people to take ownership of their health by bringing Foundational Nutrition to people around the world. They are dedicated to continuous improvement, leveraging the latest research to deliver a powerful solution for optimal health.
Analyze datasets to identify patterns and trends related to service performance.
Manage task views, routing, and short-term system changes for efficient workload distribution.
Conduct deep dives to identify issues between supply/demand and assess the service impact of proposed changes.
Jobgether leverages AI to connect candidates with companies. They focus on quick and fair reviews, matching applicants with core requirements and ensuring objective shortlists for employers.
Generate and maintain agent schedules based on business requirements.
Maintain and update WFM system data, including agent profiles, skills, scheduling rules, and shift bids.
Create and distribute recurring and ad-hoc scheduling reports for use by the WFM team.
The company focuses on workforce management solutions. They value teamwork and provide opportunities for their team members to give input and take on new challenges.