AG1

As the Manager, Customer Happiness Operations, you will oversee the daily operations and performance of AG1 global Customer Happiness (CH) teams across multiple regions, supporting efforts to deliver outstanding customer experiences through internal teams and BPO partners. You will foster a customer-centric culture, optimize performance metrics, and drive improvements in customer retention and satisfaction.

AG1 is seeking a Customer Happiness Ambassador to deliver personalized support across critical customer interactions. The candidate will engage with loyal customers, resolve issues, and build relationships, embodying the AG1 brand voice with clarity and warmth. They will reinforce commitment to customer obsession and strengthen brand loyalty.

As the Senior Manager, Retention Marketing, you’ll own and advance the strategy, execution, and optimization of lifecycle marketing efforts of AG1 – from the first post-purchase touchpoint through long-term customer loyalty. This role is central to deepening engagement, reducing church, and driving revenue through thoughtful automations, turning every customer interaction into an opportunity.

The Senior Director will oversee all aspects of the production pipeline—from pre-production planning through final delivery—ensuring that creative output meets the highest standards of quality, consistency, and efficiency; a strategic leader, operational executor, and team builder with a deep understanding of media production and content creation in a fast-paced, multi-platform environment.

This role is designed for someone with deep hands-on experience in paid media buying, optimization, and strategic testing—specifically across Google Search, Google Shopping and Bing Search Ads. You’ll be at the forefront of acquiring new customers through rigorous CAC and volume goals, developing full-funnel media strategies, testing new creative and landing pages, and using data to inform every decision.