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Responsibilities:
- Supervise the performance of Customer Experience Specialists.
- Manage daily operations of the customer service team.
- Oversee, mentor, advise, and develop Customer Experience Specialists.
Qualifications:
- High School Diploma or equivalent required.
- Proven leadership or managerial experience.
- Expert knowledge of customer service principles and practices.
Desired Skills and Qualifications:
- Bachelor's degree.
- 5 years of supervisory experience, preferably in a call center.
- Understanding of Home Equity Line of Credit (HELOC) servicing.
LoanCare
LoanCare is a leading full-service mortgage loan subservicer that delivers excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by Fidelity National Financial (NYSE: FNF), they offer a career foundation built on integrity, innovation, and collaboration.