Be the internal and external face of Maven’s SMB Client Success team for all client-related needs throughout the client lifecycle.
Own the SMB Client Success operating model, including support ratios, digital vs. high-touch engagement, tooling, and resource allocation to ensure scalable, cost-effective growth.
Lead, mentor, and develop a team of Client Success Managers and/or Associates, fostering a culture of accountability, ownership, and continuous improvement.
Maven Clinic is the world's largest virtual clinic for women and families. They aim to make healthcare work for all by providing clinical, emotional, and financial support on one platform and have an award-winning culture.
Build, lead, and inspire a high-performing organization.
Define and own the technology delivery strategy and roadmap.
Drive execution of customer implementations with rigor.
Counterpart Health is transforming healthcare and improving patient care with Counterpart Assistant, an innovative tool. They support Primary Care Physicians (PCPs) and deliver improved outcomes to patients at a lower cost through early diagnosis and longitudinal care management of chronic conditions. Counterpart Health is a subsidiary of Clover Health.
Consult with customers on EMR optimization efforts.
Provide best practices to ensure customer success with the EMR.
Perform complex configurations to improve workflow efficiencies.
They provide solutions that make a meaningful difference in healthcare. Founded in 1995, MIE serves as the innovation engine for business units that serve hospitals and health systems, physician practices, Fortune 500 employers, government agencies, and consumers.
Secure coverage for brands and support patient access.
Develop and execute strategies for the IDN customer segments.
Educate accounts using MAC-approved materials related to Electronic Health Records (EHR).
Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics. A biotechnology pioneer since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies.
Program Lead IT Operations at our customers for Veeva’s R&D SaaS solutions
Function as a Primary customer liaison managing communication between managed services teams, customer stakeholders, and 3rd parties
Oversee customer release management programs including resource planning, release tracking, and forecasting
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, they surpassed $2B in revenue in their last fiscal year with extensive growth potential ahead.
Own the execution and coordination of internal programs that support the global Solutions team.
Build and maintain a centralized knowledge hub of scalable assets and documentation.
Partner with stakeholders to operationalize the Voice of Customer intake and prioritization process.
Vanta helps businesses earn and prove trust by providing a platform to monitor and verify security continuously. They have a kind and talented team; while some have prior security experience, many have been successful at Vanta without it.
Lead and scale integration support, owning reliability and performance across interfaces.
Serve as escalation point for high severity production incidents, driving triage and analysis.
Design and operationalize a support model including SLAs, escalation pathways, and reviews.
SmarterDx is focused on improving healthcare outcomes through better clinical documentation. They appear to be a private company experiencing high growth, and they value innovation and customer trust.
Own the configuration and ongoing maintenance of AbriCare’s EMR platform.
Ensure documentation templates meet regulatory standards across Medicaid, waiver programs, MCOs, VA, and AAAs.
Serve as the primary owner of integrations between the EMR and other AbriCare systems.
AbriCare is a mission-driven personal care services organization that helps seniors and adults with disabilities live safely and independently at home. They combine compassionate caregiving with tech-enabled operations, empowering their teams to deliver person-centered care efficiently and at scale.
Manage a portfolio of existing, “live” customers on the SmarterDx platform
Develop deep relationships with customers at all levels, acting as the customer's trusted advisor, and providing guidance and knowledge to help them achieve their business objectives
Monitor client performance, report on financial impact to customer executives, drive product expansion, and work with sales to execute renewals
SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, their platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial.
Oversee performance management and development of team members.
Manage escalations and communicate with customer management.
ResMed creates life-changing health technologies. They are committed to pioneering innovative technology to empower millions of people to live healthier lives with AI-powered digital health solutions, cloud-connected devices and intelligent software.
Ensure excellence in integration delivery for customer deployments.
Recruit, mentor, and lead a growing team of integration professionals.
Cultivate and maintain integration standards and best practices.
SmarterDx focuses on providing reliable, secure, and scalable technical integrations for healthcare data. They aim to be a strategic partner, simplifying complexity for their clients.
Develop scalable processes to improve client implementation efficiency.
Act as central program manager for the Implementation team.
Own, develop, and maintain project management tooling and process documentation.
SmarterDx helps integrate clients into applications. They are a private company that values high-speed adaptation and collaboration between departments.
Lead the Enterprise Customer Success team, focusing on adoption, retention, and expansion.
Develop, coach, and elevate the team’s seniority, hiring high-performance talent.
Engage with Enterprise clients at key moments (renewals, risks, opportunities).
Docplanner Group is present in 13 countries, serving over 55 million patients and processing 15 million appointments monthly. With over 2 million healthcare professionals in their database, their mission is to help people live longer, healthier lives through diverse services like a marketplace and SaaS system.
Own monitoring of post-sales SME delivery programs including milestones, dependencies, risk tracking, and stakeholder comms.
Lead cross-functional alignment by coordinating with customer success managers, GRC SMEs, and Product to unblock customer outcomes.
Standardize + scale playbooks: Define repeatable processes for framework mapping and customer patterns to reduce time-to-value.
Vanta's mission is to help businesses earn and prove trust through continuously monitored and verified security. They empower companies to practice better security and prove it with ease with the help of their kind and talented team.
Lead and manage the field-based Connected Health service team.
Assist the sales team in positioning digital health solutions.
Develop account-specific strategies based on customer needs.
Jobgether is connecting candidates with companies. They use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.
Partner with Product and Engineering Leads to translate strategy and OKRs into coordinated execution plans.
Lead cross-team efforts spanning product, infrastructure, and platform capabilities ensuring alignment.
Contribute to how PointClickCare executes at scale, evolving shared tools, processes, and frameworks.
PointClickCare is evolving toward an empowered, product-led organization, where outcomes define success and flow defines health. They operate at the intersection of product, engineering, and platform - driving systems that enable every team to deliver with purpose, speed, and measurable impact.
Assist with critical path success and mitigate site-level issues.
Lead pre-deployment analyses and assessments.
Manage project accountability and ownership.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Lead, coach, and develop a blended team of Customer Success Advisors (CSAs) and Technical Leads (TLs).
Drive measurable outcomes in customer adoption, value realization, renewal readiness, and overall account health.
Serve as the Customer Success product SME for aligned PerfectServe solutions.
PerfectServe offers Best in KLAS clinical communication and physician scheduling solutions and is a Leader in the Gartner Magic Quadrant for Clinical Communication and Collaboration. They have seen an 88% growth rate over the past three years and need strong team members to help them continue to grow!
Lead and manage an engineering team focused on provider acquisition and growth.
Partner closely with cross-functional stakeholders to build systems for rapid experimentation and scaling.
Ensure a seamless provider experience from onboarding to appointment scheduling.
Jobgether is the matchmaker using AI to connect talent with employers. They focus on ensuring applications are reviewed quickly and objectively, connecting top-fitting candidates directly with hiring companies, streamlining recruitment through AI-powered matching.
Lead CCP operations across multiple service provider groups.
Manage a clinical workforce of 25–35 Care Managers and LVNs/LPNs.
Serve as Evergreen’s operational point of ownership for practice partners.
Evergreen Nephrology partners with nephrologists to transform kidney care through a value-based, person-centered, holistic, and comprehensive approach. They believe patients living with kidney disease deserve the best care and are committed to improving patient outcomes.