Own monitoring of post-sales SME delivery programs including milestones, dependencies, risk tracking, and stakeholder comms.
Lead cross-functional alignment by coordinating with customer success managers, GRC SMEs, and Product to unblock customer outcomes.
Standardize + scale playbooks: Define repeatable processes for framework mapping and customer patterns to reduce time-to-value.
Vanta's mission is to help businesses earn and prove trust through continuously monitored and verified security. They empower companies to practice better security and prove it with ease with the help of their kind and talented team.
Program Lead IT Operations at our customers for Veeva’s R&D SaaS solutions
Function as a Primary customer liaison managing communication between managed services teams, customer stakeholders, and 3rd parties
Oversee customer release management programs including resource planning, release tracking, and forecasting
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, they surpassed $2B in revenue in their last fiscal year with extensive growth potential ahead.
Partner with Account Managers to identify, qualify and drive renewals and expansion opportunities
Build and maintain strong technical partnerships with our customers via engaging product demonstrations, trials, and other communications
Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors that may lead to renewals, expansion, and advocacy
Vanta helps businesses earn and prove trust by continuously monitoring and verifying security. Vanta has a kind and talented team and aims to empower companies to practice better security and prove it with ease with their trust management platform; they have offices in multiple countries.
Support execution of monthly updates and bi-annual program releases, including QA, UAT coordination, documentation, and readiness tracking.
Co-build and develop strategic content elements, configuring modules and learning experiences within cohort-based learning platforms.
Partner with Global Learning & GTM Program Success teams, as well as content owners, and systems teams to align timelines and dependencies.
ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers. They connect people, systems, and processes to empower organizations to find smarter, faster, and better ways to work, serving 85% of the Fortune 500 companies.
Contribute to cross-CXS programs and standardization efforts.
Lead AI roadmap and transformation execution in his vertical.
Drive operational cadence of weekly, monthly and quarterly business reviews.
Granicus is a technology company transforming the Govtech industry by connecting governments and constituents. With 5,500 federal, state, and local government agency clients and over 300 million citizen subscribers, they offer cloud-based solutions for communications, website design, and more.
Design, build, and lead the support program that ensures VA clinicians can effectively use Knowtex to document patient encounters.
Own the complete support infrastructure—from ticketing systems and escalation protocols to team management and technical troubleshooting—establishing the operational foundation.
Manage support operations end-to-end while building the systems, processes, and team to scale from hundreds to tens of thousands of users.
Knowtex is building the future of voice AI operating systems for clinicians, transforming how healthcare documentation happens at the point of care. Founded by Stanford AI scientists with deep clinical experience, Knowtex is experiencing explosive growth across both commercial health systems and federal healthcare.
Partner with Product and Engineering Leads to translate strategy and OKRs into coordinated execution plans.
Lead cross-team efforts spanning product, infrastructure, and platform capabilities ensuring alignment.
Contribute to how PointClickCare executes at scale, evolving shared tools, processes, and frameworks.
PointClickCare is evolving toward an empowered, product-led organization, where outcomes define success and flow defines health. They operate at the intersection of product, engineering, and platform - driving systems that enable every team to deliver with purpose, speed, and measurable impact.
Play a critical role in owning, elevating, and scaling the operational foundation of the MSP Partner Program.
Ensure the partner strategy is executed consistently and efficiently across systems, processes, and workflows.
Act as a key connector between MSP partners and internal teams, translating program goals into clear processes and tooling.
1Password is building the foundation for a safe, productive digital future. They innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category. They have over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies.
Be a go-to operational contact for marketers navigating campaign and content management processes.
Help ensure work follows a clear, consistent process, clarifying expectations.
Support internal tools, notice patterns, and flag opportunities to simplify processes.
ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Its intelligent cloud-based platform connects people, systems, and processes to empower smarter, faster, and better ways to work.
Design and manage the operating rhythm for the CX organization, including leadership forums, business reviews, planning cycles, and cross-functional governance meetings.
Lead and develop a team responsible for CX programs and operational strategy supporting post-GTM customer-facing functions.
Define strategy, develop roadmaps, and execute high-impact initiatives spanning multiple customer-facing teams across the post-GTM lifecycle.
They are building the foundation for a safe, productive digital future, innovating the market-leading enterprise password manager and pioneering Extended Access Management. The company has surpassed $400M in ARR and is continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row.
Partner with the executive team to lead implementation and optimization of key enterprise systems.
Serve as the operational expert for Greenhouse, PayCom, and Salesforce systems.
Produce executive-level reporting that drives decision-making across the organization.
Theoria Medical is a comprehensive medical group and technology company dedicated to serving patients across the care continuum with an emphasis on post-acute care and primary care. As a leading edge, innovative, and quality driven physician group, we continue to expand nationally.
Lead internal AI initiatives from concept through execution, including use case discovery, pilot coordination, rollout planning, and adoption tracking
Partner with Security, Legal, and GRC to support safe, responsible AI use, including policy alignment, tooling guardrails, and change management
Coordinate cross-functional stakeholders to evaluate AI tools and integrations that improve productivity and operational efficiency
Vanta helps businesses earn and prove trust by providing continuous security monitoring and verification. They empower companies to practice better security and prove it with ease, with a kind and talented team; Vanta started in 2018.
Own intake requests: Run an intake and prioritization process for operational requests and issues.
Maintain operational health: Monitor and troubleshoot existing workflows and automations, resolve broken integrations and data issues, and proactively surface risks.
Design and improve workflows: Diagnose inefficient or fragile processes across teams and programs, then redesign them to reduce manual work.
Springboard is an education and workforce development company with a mission to bridge critical skills gaps by enabling individuals to access high-quality, job-aligned training. They partner directly with employers, healthcare systems, and workforce organizations to design and deliver programs that build durable talent pipelines.
Design and implement cross-functional workflows that reduce friction.
Own and improve core product processes.
Write and improve documentation across product documentation and process documentation.
Resilience integrates cybersecurity, cyber insurance, and cyber risk management. They are backed by leading technology investment firms and have a globally dispersed team with offices in multiple cities.
Leads practice day to day strategy and execution by implementing operational frameworks, policies and performance systems that drive quality and scalability.
Own program delivery end-to-end, including existing and new service implementations, ensuring projects are completed on time and aligned with strategic goals.
Drive cross-functional collaboration with clinical, product, finance, commercial and senior leadership teams to align services with patient needs and client commitments.
SimpliFed is a digital solution in maternal and child healthcare, enabling continuous, expert care throughout the perinatal period. They have raised over $6M+ in venture capital from world class investors to execute on democratizing access to maternal child healthcare in the perinatal period as related to infant nutrition.
Own end-to-end preparation for Town Halls and other leadership forums.
Support company and functional OKR execution by tracking cascading objectives and key results across teams.
Identify and prioritize cross-functional process friction that slows execution or creates unnecessary manual work.
Varicent provides SaaS solutions that empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. They are recognized as a market leader and trusted by global industry leaders.
Drive internal employee communications in a timely, relevant and engaging manner.
Identify and recommend creative ideas to improve business operations and communications.
ServiceNow, founded in 2004, is a global market leader in AI-enhanced technology. They connect people, systems, and processes on an intelligent cloud platform, serving over 8,100 customers, including 85% of the Fortune 500®.
Own day-to-day operations while aligning execution with growth and revenue goals.
Act as a strategic partner to the COO and Founder, driving priorities and ensuring follow-through on key initiatives.
Build, document, and optimize SOPs, workflows, and internal systems for efficiency and scalability.
Jobgether is a platform that connects job seekers with employers. They use AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.
Define and champion the charter, engagement model, and responsibilities of the US TPM team
Recruit, develop, and retain high-performing TPMs with strong technical and customer leadership capabilities
Serve as the senior escalation point for complex customer launches and major customer incidents.
Mapbox is the leading real-time location platform for a new generation of location-aware businesses. Mapbox equips organizations with the full set of tools to power the navigation of people, packages, and vehicles everywhere. They value high-performing creative individuals who dig into problems and opportunities and emphasize an environment of teaching and learning.