Operations Manager

What You'll Do:

• Own intake requests: Run an intake and prioritization process for operational requests and issues.
• Maintain operational health: Monitor and troubleshoot existing workflows and automations.
• Design and improve workflows: Diagnose inefficient processes across teams and programs, then redesign them to reduce manual work.

What You Bring:

• Technical fluency with operational tools: Experience working with operational tools and comfortable configuring integrations.
• Project management and prioritization skills: Strong judgment about business impact and the ability to manage competing priorities.
• Process design and systems thinking: Review systems and workflows and quickly diagnose what’s breaking and what will create the biggest leverage.

First 90 Days:

• Complete a deep dive into Springboard’s operational systems, tools, and existing workflows.
• Begin actively triaging and resolving existing operational issues, including workflow adjustments and automation fixes.
• Lead solution design for higher-impact initiatives, including building new workflows or automations.