As the first point of contact, you'll assist patients and providers.
Interwell Health is a kidney care management company that partners with physicians to reimagine healthcare. They aim to set the standard for the industry and help patients live their best lives and is committed to diversity, equity, and inclusion.
Provide empathetic, patient-centric support through various channels.
Act as a liaison between patients and providers, relaying critical information.
Guide patients through scheduling, telehealth services, and general inquiries.
Allara is a women’s health provider specializing in longitudinal care, supporting women through every life stage. They are trusted by over 60,000 women nationwide and bridging gaps in healthcare, making expert healthcare accessible through multidisciplinary care teams.
Conduct client training in preparation for Go-Live events, following Nextech’s standard implementation methodology.
Investigate and resolve client issues during implementation and go-live.
Partner with internal teams to ensure successful implementation and alignment with client needs.
Nextech is a leader in specialty healthcare technology solutions. They are committed to hiring and retaining talent, which is why they invest in their employees.
Delivers post-live training to providers, clinical staff, and administrative staff focused on efficiency.
Analyzes the Athena CareCheck report and go-live metrics to identify areas of opportunity.
Proactively develops training curriculum to account for recurring Athena releases/updates.
Privia Health is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems. They optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care. Their platform consists of scalable operations and cloud-based technology.
Serve as a strong advocate for customers and end users, representing their needs within the PerfectServe organization
Build trusting relationships and provide day-to-day support to customers
Lead process improvement and optimization initiatives that drive measurable value for customers
PerfectServe offers Best in KLAS clinical communication and physician scheduling solutions and is a Leader in the Gartner Magic Quadrant for Clinical Communication and Collaboration. They have seen an 88% growth rate over the past three years and need strong team members to help them continue to grow!
Strengthening the connection between the patient and their primary care physician/medical practice staff, as well as improving the patient’s health and well-being.
Engaging patients and helping them navigate their care, solve their healthcare issues, and improves communication with their medical practice.
Assisting the patient in achieving better health outcomes by addressing their questions and concerns, connecting them with the medical practice.
Guidehealth is a data-powered, performance-driven healthcare company dedicated to operational excellence. Their goal is to make great healthcare affordable, improve the health of patients, and restore the fulfillment of practicing medicine for providers.
Field incoming client communications via phone, chat, and our online customer portal
Help end-users administer their PerfectServe applications
Train end users on how best to use PerfectServe’s phone, mobile, and web applications
PerfectServe offers Best in KLAS clinical communication and physician scheduling solutions and is a Leader in the Gartner Magic Quadrant for Clinical Communication and Collaboration. With an 88% growth rate over the past three years they need strong team members to help them continue to grow!
Serve as the primary operations day-to-day point of contact for the clinical team
Develop and implement standard operating procedures to improve team efficiency and client engagement
Jobgether is a company that uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Provide accurate assistance to support the administrative needs of Brokers and Admins across phone and email.
Assist with the administrative side of onboarding and system needs for new and renewing Sana plans.
Address and resolve complaints or problems, such as billing discrepancies and coverage denials.
Sana is a health plan solution built for small and midsize businesses — designed around their integrated primary care service, Sana Care. They've been remote-first since day one, with a fully distributed team across the U.S., and value curiosity, ownership, and speed—building in the open, together.
Provide timely support via email, phone, screen shares, and support tickets.
Educate customers through troubleshooting and solution best practices.
Work closely with teams to improve documentation and resources.
Mitratech builds products that simplify operations in the Legal, Risk, Compliance, and HR functions. They are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture.
Provide exceptional member service through prompt and knowledgeable responses.
Maintain ownership of member issues from receipt to resolution.
Assist members with renewal questions and encourage continued care.
Parsley Health is a digital health company with a mission to transform the health of everyone, everywhere with the world's best possible medicine. They are the nation's largest health care company helping people suffering from chronic conditions find relief with root cause resolution medicine.
Provide amazing email and phone support to Handshake customers via internal ticketing systems.
Utilize internal tools to manage issues between Customer Support, Customer Success, Product, and Engineering.
Maintain a standard level of excellence in regards to response times, resolution times, equal share of queue, and the quality of the customer support experience.
Handshake is the career network for the AI economy. 20 million knowledge workers, 1,600 educational institutions, 1 million employers (including 100% of the Fortune 50), and every foundational AI lab trust Handshake to power career discovery, hiring, and upskilling. The company has leadership from Scale AI, Meta, xAI, Notion, Coinbase, and Palantir, among others.
Develop strong knowledge of our Healthcare SaaS Solutions
Serve as the first point of contact for customers seeking technical assistance
Provide customer support via email, video meetings, or over the phone and walk customers through the resolution process and next steps
Quality Coding Software Solutions (QCSS) Health simplifies the complexities of MLTSS service delivery through innovative, data-driven solutions. They aim to deliver cost-efficiencies, equitable access to care, and improved health outcomes, focusing on enabling health plans and providers to improve the health outcomes of their vulnerable populations.
Provide first-level technical support for hardware, software, and IT systems issues.
Monitor and manage incoming tickets through the ticketing system.
Ensure accurate documentation and timely follow-up on all support issues.
Teamwork is a fast-growing company with a global reach, specializing in digital transformation across management consulting, SAP business solutions, data analytics, and technology platforms. They are a North America-based team of more than 100 experts valuing diversity, continuous learning, and remote work flexibility.
Responsible for the design, build, testing, training, and support of the Electronic Health Record (EHR) systems Hospital Billing (HB) application.
Play a pivotal role in the optimization and configuration of EHR system and collaborates with cross-functional teams.
Independently prioritize work assignments, meet deadlines and manage multiple projects and/or priorities.
Prime Healthcare operates 51 hospitals and has more than 360 outpatient locations in 14 states providing more than 2.5 million patient visits annually. It is one of the nation’s leading health systems with nearly 57,000 employees and physicians and is headquartered in Ontario, California.
Have a complete working knowledge of assigned application and department workflows.
Act as the primary support contact for the application and coordinate issues.
Perform workflow analysis, data collection, and report issues associated with the software.
Hill Physicians Medical Group is shaping the healthcare of the future: actively managed care that prevents disease, supports those with chronic conditions, and anticipates the needs of its members. We're regularly recognized as one of the “Best Places to Work in the Bay Area” and one of the “Healthiest Places to Work in the Bay Area."
Intelligent Technical Solutions is a dynamic and growing company. It seems they value collaborative problem-solvers with excellent customer service skills and a detail-oriented mindset.
Demonstrate knowledge of Epic implementations, upgrades, and optimizations.
Plan, design, test, implement and support the needs of Epic EHR.
Serve as subject matter expert in assigned applications and provide counsel.
Baker Tilly is a leading advisory, tax, and assurance firm, providing clients with coast-to-coast and global advantages. They operate in major U.S. regions and global financial centers, with 43,000 professionals worldwide and a combined revenue of $5.2 billion.
Execute HealthEquity’s remote teammate experience initiative to strengthen connection and engagement.
Create and maintain repeatable playbooks, toolkits, and templates for virtual experiences and remote engagement.
Build and optimize remote work frameworks and norms to support remote collaboration and engagement.
HealthEquity aims to save and improve lives by empowering healthcare consumers. They are passionate about providing solutions that allow American families to connect health and wealth, valuing individuals more than positions.
Provide phone and email support for sales and healthcare professionals.
Maintain accurate records in accordance with Stryker specifications.
Participate in continuous improvement activities and projects.
Stryker is a leading medical technology company dedicated to improving healthcare. We offer innovative products and services in various medical fields and are proud to be named one of the World’s Best Workplaces, fostering a culture of innovation and inclusivity.