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Responsibilities:
- Lead and develop the EMR Success team.
- Create clear operating rhythms (intake, prioritization, escalation, customer communications, post-mortems) and ensure consistent execution across the team.
- Drive customer success for EMR integrations.
Qualifications:
- 5+ years of experience in EMR integrations, interoperability, healthcare IT, lab systems, or related domains.
- 3+ years leading teams and scaling cross-functional programs (people leadership + program ownership).
- Strong technical aptitude and comfort driving issue triage in ambiguous situations.
Benefits And Perks:
- Working alongside brilliant, kind, passionate and dedicated colleagues.
- Extremely generous Family Bonding Leave for new parents (16 weeks, paid at 100%).
- Retirement savings program including a 4% Company match.
BillionToOne
BillionToOne is a next-generation molecular diagnostics company on a mission to make powerful, accurate diagnostic tests accessible to everyone. They have over 700 employees and a culture of transparency fuels trust, collaboration drives breakthroughs, and every contribution moves the needle.