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Patient Intake and Support:
- Phone, email, text, scheduling, and coordination of patient/provider matching.
- Insurance verification, including from referral and directory sources.
- Maintain patient confidentiality and comply with HIPAA regulations.
Ad Hoc Projects:
- Missing intakes, waitlist management, bi-annual insurance verification.
- New process validation, and change management support.
Cross-Department Collaboration:
- Patient support, backup support, and knowledge sharing.
Additional Responsibilities:
- Participation in ongoing training to stay aligned with internal systems and workflows.
- Ensure consistent and efficient job performance.
Rivia Mind
Rivia Mind is a psychiatrist-owned mental health practice rooted in New York City, serving individuals across multiple states through virtual and hybrid appointments. They provide compassionate, science-based care with an interdisciplinary care model grounded in collaboration, personalization, and clinical integrity.