Manage inbound referrals from health system and provider partners, ensuring accurate intake and documentation
Engage referred patients and assist with scheduling their Midi appointments
Ensure referrals move through established workflows efficiently and without delays

Patient Navigation & Support:

Serve as a point of contact for patients navigating care between Midi and its health system and provider partners
Answer patient questions about Midi services, referral pathways, and next steps in care
Provide clear, supportive communication to ensure a positive patient experience

Referral Workflow Management:

Manage the dedicated Zendesk inbox and voicemail for inbound referral communications
Share updates and operational feedback with the Commercial team regarding referral activity and workflow improvements

Midi Health

Midi Health is expanding its health system and provider partnerships. They're committed to pay equity and ensuring that all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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