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Key Responsibilities:
- Serve as primary contact for patients, families, and providers
- Schedule and coordinate medical appointments
- Manage patient documentation and EMR updates
Key Evaluation Metrics:
- Answer 95% of inbound calls within 60 seconds and expect ~30 inbound calls / day
- Complete routine tasks within 7 days; STAT tasks completed within 24 hours
- Proactively contact all newly enrolled patients within 24 hours to schedule a welcome visit
Patient Care Management:
- Ensure accurate logging of all patient encounters for chronic care management
- Log 6 hours per day of care coordination using our custom logging software
- Assist with improvement projects related to quality and efficiency
Pine Park Health
Pine Park Health is a value-based primary care practice redesigning how residents of senior living communities get or stay healthy and lead a life they love. They aim to dramatically improve healthcare for seniors by building a new model of care designed around everyone involved.