Similar Jobs
See allSenior Support Manager
Help Scout
US
SaaS
Technical Support
KPI
Manager, Servicing Customer Support
GoodLeap
US
Customer Service
Team Leadership
Analytical Skills
Customer Success Support Lead
Quality Coding Software Solutions
US
Jira
Excel
PowerPoint
Senior Director, Customer Support
Jobgether
Canada
Leadership
CRM
Vendor Management
Senior Customer Support Operations Manager
Vio
Global
Customer Support
Operations
Analytical
Team Leadership:
- Lead a customer support team, ensuring high-quality service.
- Monitor team performance, including KPIs, SLAs, and CSAT scores.
- Handle support tickets and calls to maintain operational excellence.
Process Improvement:
- Develop and improve support processes and workflows.
- Collaborate with Product and Engineering to resolve issues.
- Share customer feedback with internal teams.
Requirements:
- 8+ years of experience in customer support within a B2B SaaS company.
- 3+ years of experience managing a support team.
- Strong knowledge of support platforms like HelpScout or Zendesk.
Jobgether
Jobgether is a platform that connects job seekers with potential employers using AI-powered matching. They focus on ensuring applications are reviewed quickly, objectively, and fairly against the role's core requirements.