Enhance customer success as a trusted advisor, assisting customers to maximize the effectiveness of TRM's tool. The role includes product training, answering advanced product questions, ensuring high customer satisfaction and reference-ability, and providing feedback to product/engineering.

This is a full-time remote position for a Customer Service Specialist at SnappyCX. The Customer Service Specialist will be responsible for handling customer inquiries and issues, ensuring customer satisfaction, maintaining phone etiquette, and delivering exceptional customer service experiences on a daily basis.

Play a vital role in an environment where innovation meets collaboration by advocating for your portfolio of customers through the contracting lifecycle, managing bookings, and collaborating with teams to ensure seamless execution of group bookings.

As a Customer Success Manager - Enterprise, you will be the face of Motive to our customers, ensuring they achieve the value promised during the sale. You will be accountable to the customer through their entire lifecycle, collaborating with Account Executives to drive growth and retention. You will own adoption, training, and development of best practices, Maintain high levels of customer satisfaction and nurture client health.