Source Job

• Providing user support for technical issues (remotely).
• Monitoring systems and responding to requests.
• Basic database administration.

Futurum Technology helps startups get things done. They employ more than 50 IT specialists and aim to help people and companies around the world develop and improve IT solutions.

• Interacting with customers, helping them identify and resolve technical issues.
• Providing technical support across multiple products, ensuring efficient troubleshooting, identification of root cause and issue resolution.
• Managing and responding to phone support and alerts, escalating cases as needed

Ping Identity provides secure and seamless digital experiences. They have offices and employees around the globe and serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100.

• Provide first-level technical support for hardware, software, and IT systems issues.
• Monitor and manage incoming tickets through the ticketing system.
• Ensure accurate documentation and timely follow-up on all support issues.

Teamwork is a fast-growing company with a global reach, specializing in digital transformation across management consulting, SAP business solutions, data analytics, and technology platforms. They are a North America-based team of more than 100 experts valuing diversity, continuous learning, and remote work flexibility.

• Solving end user issues quickly and efficiently, with emphasis on providing a great service experience.
• Responding to tickets, and maintaining ticket system notes to identify chronic problem areas.
• Performing deep-dive troubleshooting across Windows/Mac OS, network, and SaaS platforms.

Personified is a managed IT and cybersecurity services provider for campaigns, non-profits, and mission-aligned organizations. They lead technology and security programs for their clients, enabling them to focus on their mission-critical work, acting as an extension of their client teams.

• Provide remote IT support to clients.
• Handle system updates and troubleshooting.
• Maintain high standards of IT service.

Intelligent Technical Solutions is a dynamic and growing company. It seems they value collaborative problem-solvers with excellent customer service skills and a detail-oriented mindset.

• Provide day to day support for the implementation, troubleshooting, and maintenance of client IT systems.
• Remotely troubleshoot and resolve client requests involving end-user hardware, software, and cloud services.
• Assist with the onboarding and offboarding of clients, systems, and users.

CyberSheath Services International LLC is a rapidly growing Security and IT Managed Services Provider primarily focused on providing Cybersecurity services to the Defense Industrial Base (DIB). They seek candidates who want to be part of their upward trajectory and successful candidates are self-motivated, think out of the box, work, and solve issues independently.

• Provide second‑level support for technical issues involving desktops, laptops, printers, mobile devices, software, and networks
• Troubleshoot and resolve complex incidents, escalating when appropriate
• Mentor and guide Level 1 analysts, assisting with incident resolution and skill development

Dyopath is a company that turns everyday work into meaningful impact with its L.O.V.E. philosophy—Living Our Values Every Day. They have an award-winning culture with a collaborative environment where achievements are celebrated.

• Serve as the first point of contact for Department of Transportation (DOT) end users, providing Tier 1 technical support and issue intake.
• Troubleshoot and resolve issues related to Windows operating systems and Microsoft Office applications; escalate complex incidents to Tier 2/3 support teams as required.
• Accurately document troubleshooting steps, resolutions, installations, and remedial actions in the case management system.

TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well-planned information management environment. It utilizes the best of information technology to meet the business needs of Federal Government customers.

• Installation, configuration, and fine-tuning of Cynet products (remote and occasional on-site, if required).
• Working closely with customers to ensure full deployment, optimization, and ongoing support.
• Creating supporting documentation and knowledge base articles for customers.

Our client provides expert technical support to global customers. They are responsible for the installation, configuration, and fine-tuning of Cynet products.

• Be the first point of contact for technical support via phone, email, and chat.
• Troubleshoot and resolve issues with desktops, laptops, printers, mobile devices, software, and networks.
• Log all interactions in the ticketing system and escalate when needed.

DYOPATH delivers outstanding IT service with dedication. They have an award-winning culture known for collaborative, upbeat environments where achievements are celebrated and invest in their employees ongoing development.

• Provide exceptional customer support in a fast-paced remote Managed Services Practice.
• Remotely troubleshoot and resolve client requests involving end-user hardware, software, and cloud services.
• Provide day-to-day operational support for desktop and server operating systems, Microsoft Office 365, Azure, Teams.

CyberSheath provides Cybersecurity services to the Defense Industrial Base (DIB). They integrate compliance and threat mitigation efforts and eliminate redundant security practices. The company is fast-growing and seeks candidates who want to be part of their upward trajectory.

• Supports Synapse products by troubleshooting and resolving issues remotely.
• Works on 3rd party hardware, software, and network issues supported by FUJIFILM.
• Documents troubleshooting and follows the TAC escalation process.

FUJIFILM Healthcare Americas Corporation innovates for a healthier world with healthcare solutions spanning diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, and in-vitro diagnostics. Fujifilm has over 70,000 employees globally and is guided by the Group Purpose of “giving our world more smiles.”

• Provides phone, remote, and desk-side technical support to users in the areas of e-mail, directories, standard MS Windows desktop applications, and network connectivity
• Provides personal computer support, problem analysis, and hardware/software installation and configuration
• Interacts daily with customers to ensure productivity; provides individual feedback

Empower AI provides federal agency leaders with AI tools for workforce transformation, leveraging three decades of experience in Health, Defense, and Civilian missions. They are headquartered in Reston, VA; they are recognized as a 2024 Military Friendly Employer.

• Provide expert technical support to customers via support ticket, live chat, and phone.
• Assist in the setup, configuration, and optimization of our software for new and existing customers.
• Collaborate closely with our development and product teams to identify, report, and resolve software bugs or feature requests.

Aiwyn is the first complete platform for modern accounting firms. Backed by top-tier investors like Bessemer, KKR, and Revolution, they’re one of the fastest-growing scale-up SaaS companies in the world with world-class people, processes, and products.

• Handle customer and internal user requests via chat, email, and occasionally phone calls in English.
• Conduct technical diagnostics to resolve issues and escalate to higher levels of technical support if needed.
• Identify patterns and trends in technical issues and suggest improvements to prevent reoccurrences.

Gcore provides infrastructure and software solutions for AI, cloud, network, and security, powering everything from real-time communication and streaming to enterprise AI and secure web applications. They are a global team of 550+ professionals building infrastructure and software that supports the entire digital ecosystem.

• Deliver high-quality remote support to end users with a strong focus on clarity, empathy, and ownership.
• Own the full ticket lifecycle: log, categorize, prioritize, resolve, escalate, and follow through to closure with strong user communication.
• Troubleshoot issues across Windows 10/11, macOS, Microsoft 365, and Google Workspace, applying structured, hypothesis-driven problem solving.

INFUSE believes every human deserves attention. They are committed to complying with applicable data privacy and security laws and regulations.

• Troubleshoot hardware, software, and network issues, manage tickets.
• Provide customer experience in a fast-paced, team-focused environment.
• Participate in onboarding of new users and collaborate with senior engineers on escalations.

Red Cup IT, Inc. is an established Managed Service Provider (MSP). They deliver IT support to clients across multiple industries in a fast-paced, team-focused environment.

• Answer IT support calls and aim to resolve tickets.
• Manage and resolve user tickets received via email.
• Troubleshoot system installations and perform upgrades via Azure.

Equus Workforce Solutions is a leading provider of workforce development services in North America. They have a dedicated and passionate team, focusing on the development, design, and delivery of demand-driven workforce solutions, and they value diversity and inclusion.

• Answer phone calls and emails in queue to provide technical, installation, and account support for users
• Take ownership of full-cycle support tickets, following all necessary processes and procedures
• Maintain high-level customer satisfaction

Doximity is transforming the healthcare industry with a mission to help every physician be more productive and provide better care for their patients. As medicine's largest network in the United States, they are committed to building diverse teams with an inclusive culture that can make a direct impact on the healthcare system.

• Responding and resolving escalated technical questions from internal and external clients
• Deliver an outstanding customer service experience
• Tracking and documenting issues in the case management system

Broadsign is a growing software company with a mission to make buying, selling, and delivering out-of-home media easier than ever. Their software is operated by some of the most successful out-of-home businesses and powers impactful, compelling campaigns seen across the world.