Provide second‑level support for technical issues involving desktops, laptops, printers, mobile devices, software, and networks
Troubleshoot and resolve complex incidents, escalating when appropriate
Mentor and guide Level 1 analysts, assisting with incident resolution and skill development
Dyopath is a company that turns everyday work into meaningful impact with its L.O.V.E. philosophy—Living Our Values Every Day. They have an award-winning culture with a collaborative environment where achievements are celebrated.
Provide first-level technical support for hardware, software, and IT systems issues.
Monitor and manage incoming tickets through the ticketing system.
Ensure accurate documentation and timely follow-up on all support issues.
Teamwork is a fast-growing company with a global reach, specializing in digital transformation across management consulting, SAP business solutions, data analytics, and technology platforms. They are a North America-based team of more than 100 experts valuing diversity, continuous learning, and remote work flexibility.
Serve as the first point of contact for Department of Transportation (DOT) end users, providing Tier 1 technical support and issue intake.
Troubleshoot and resolve issues related to Windows operating systems and Microsoft Office applications; escalate complex incidents to Tier 2/3 support teams as required.
Accurately document troubleshooting steps, resolutions, installations, and remedial actions in the case management system.
TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well-planned information management environment. It utilizes the best of information technology to meet the business needs of Federal Government customers.
Assist the team in triaging and prioritizing requests for service desk tickets.
Support the employee lifecycle by helping with onboarding and off-boarding tasks.
Learn to assemble, install, and configure Apple and Windows laptops.
ezCater is the leading food for work technology company in the US, connecting anyone who needs food for their workplace to over 100,000 restaurants nationwide. They provide flexible and scalable solutions for everything from recurring employee meals to one-off meetings, all backed by 24/7 customer service with real humans.
Intelligent Technical Solutions is a dynamic and growing company. It seems they value collaborative problem-solvers with excellent customer service skills and a detail-oriented mindset.
The Service Desk Administrator is the primary contact for all IT services.
Handle, route, and resolve all service requests quickly.
Clearly communicate technical solutions in a user-friendly manner.
M3 USA offers digital solutions across healthcare, life sciences, pharmaceuticals, and more. They have experienced remarkable growth since 2000, driven by a mission to utilize the internet for a healthier world and more efficient healthcare systems. M3 USA prides itself on a dynamic and innovative work environment where team members contribute to global health advancements.
Answer phone calls and emails in queue to provide technical, installation, and account support for users
Take ownership of full-cycle support tickets, following all necessary processes and procedures
Maintain high-level customer satisfaction
Doximity is transforming the healthcare industry with a mission to help every physician be more productive and provide better care for their patients. As medicine's largest network in the United States, they are committed to building diverse teams with an inclusive culture that can make a direct impact on the healthcare system.
Solving end user issues quickly and efficiently, with emphasis on providing a great service experience.
Responding to tickets, and maintaining ticket system notes to identify chronic problem areas.
Performing deep-dive troubleshooting across Windows/Mac OS, network, and SaaS platforms.
Personified is a managed IT and cybersecurity services provider for campaigns, non-profits, and mission-aligned organizations. They lead technology and security programs for their clients, enabling them to focus on their mission-critical work, acting as an extension of their client teams.
Provides phone, remote, and desk-side technical support to users in the areas of e-mail, directories, standard MS Windows desktop applications, and network connectivity
Provides personal computer support, problem analysis, and hardware/software installation and configuration
Interacts daily with customers to ensure productivity; provides individual feedback
Empower AI provides federal agency leaders with AI tools for workforce transformation, leveraging three decades of experience in Health, Defense, and Civilian missions. They are headquartered in Reston, VA; they are recognized as a 2024 Military Friendly Employer.
Provide day to day support for the implementation, troubleshooting, and maintenance of client IT systems.
Remotely troubleshoot and resolve client requests involving end-user hardware, software, and cloud services.
Assist with the onboarding and offboarding of clients, systems, and users.
CyberSheath Services International LLC is a rapidly growing Security and IT Managed Services Provider primarily focused on providing Cybersecurity services to the Defense Industrial Base (DIB). They seek candidates who want to be part of their upward trajectory and successful candidates are self-motivated, think out of the box, work, and solve issues independently.
Answer IT support calls and aim to resolve tickets.
Manage and resolve user tickets received via email.
Troubleshoot system installations and perform upgrades via Azure.
Equus Workforce Solutions is a leading provider of workforce development services in North America. They have a dedicated and passionate team, focusing on the development, design, and delivery of demand-driven workforce solutions, and they value diversity and inclusion.
Provides high-quality customer service for the efficient resolution of technology problems and requests.
Performs first-line troubleshooting for customers and takes ownership of all customer interactions.
Provides end user device management and support, including desktops, laptops, and PDAs.
Cayuse Commercial Services delivers solutions that streamline the complexities of research administration, compliance, and collaboration. They empower universities to focus on their strategic goals, from increasing funding opportunities to simplifying the grant lifecycle. They are a growing company.
Field incoming client communications via phone, chat, and our online customer portal
Help end-users administer their PerfectServe applications
Train end users on how best to use PerfectServe’s phone, mobile, and web applications
PerfectServe offers Best in KLAS clinical communication and physician scheduling solutions and is a Leader in the Gartner Magic Quadrant for Clinical Communication and Collaboration. With an 88% growth rate over the past three years they need strong team members to help them continue to grow!
Troubleshoot hardware, software, and network issues, manage tickets.
Provide customer experience in a fast-paced, team-focused environment.
Participate in onboarding of new users and collaborate with senior engineers on escalations.
Red Cup IT, Inc. is an established Managed Service Provider (MSP). They deliver IT support to clients across multiple industries in a fast-paced, team-focused environment.
Serve as the first point of contact for customer technical support.
Triage, diagnose, and resolve Level 1 issues.
Manage case lifecycle.
FORT Robotics ensures safe, secure, and dynamic control that surpasses legacy systems and next-generation AI capabilities. They empower customers to protect their most valuable assets—people, data, and machines—ensuring they remain safe and secure.
Provide advanced technical support for desktop systems, applications, and peripherals.
Diagnose and troubleshoot hardware and software problems, implementing effective solutions.
Assist end-users with technical queries, providing clear guidance and support.
Outpost creates stunning visual effects for film and episodic projects. They believe in making people matter and building a creative environment where everyone feels valued and respected. The company is ambitious and growing quickly, focusing on nurturing personal connections and celebrating collective successes.