Support Analyst I, Customer Success Operations
Benefits
Unlimited PTO
12w maternity
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What You'll Do:
- Serve as the initial point of contact for end user inquiries, providing timely and effective support via phone, email, and chat
- Build and maintain strong relationships with end users, demonstrating empathy and understanding of their needs and challenges
- Troubleshoot and resolve technical issues related to our application
What You Bring:
- 3-5 years experience in technical support or customer service roles, preferably in healthcare technology or SaaS
- Excellent communication skills, with the ability to explain technical concepts to non-technical users
- Strong empathy and patience, with a genuine desire to help users succeed
Nice to Haves:
- Experience with clinical documentation improvement (CDI) software or related healthcare applications
- Knowledge of medical terminology and hospital workflows
- Salesforce and/or SQL experience
SmarterDx
SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, their platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial.