Serve as the primary point of contact for customers seeking technical assistance.
Diagnose and resolve technical issues related to the marketing analytics platform, including software configuration and data integrations.
Document customer interactions, issues, and resolutions in the support ticketing system.

Requirements:

2-3 years of experience delivering effective technical support within a Martech or SaaS company.
Bachelor's degree in a technical discipline or equivalent experience.
Familiarity with web technologies, APIs, data warehousingExperience with CRM systems and support ticketing platforms.

Qualities:

Effective problem-solving skills to identify and implement solutions.
Highly motivated and able to prioritize effectively in a remote work environment.
Clear and flexible communication skills with internal and external parties.

Supermetrics

Supermetrics is a company that helps businesses manage their marketing data to make informed decisions. The company has employees across the globe and fosters a culture of growth and development.

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