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Responsibilities:
- Ensure the highest levels of customer satisfaction via phone and tickets
- Make system change requests
- Troubleshoot and resolve hardware issues
Requirements:
- Proficiency in both verbal and written English
- Strong ability to multitask and manage time
- Experience in troubleshooting technical issues
Tasks:
- Enable system integrations for customers
- Review, analyze, and evaluate trends on common system issues
- Conduct remote diagnostics and troubleshooting
PetDesk
PetDesk provides client engagement solutions for pet healthcare and service communities. They support more than 10,000 veterinary clinics and over 400 grooming facilities, serving over 20 million pet parents worldwide.