Similar Jobs
See allSupport Engineer (Junior)
Wxrks
Global
Customer Service
Technical Support
Task Management
Technical Support Engineer 2
Intuitive
US
Troubleshooting
CRM
Customer Service
Support Analyst I, Customer Success Operations
SmarterDx
US
Jira
SQL
Senior Product Technical Specialist
Eltropy
US
Zendesk
AWS
VoIP
Technical Support Analyst 1
Experian
Global
Technical Support
Troubleshooting
CRM
Responsibilities:
- Receiving & processing requests per alerts & calls, within the defined SLA.
- Clarification of the incoming request with Customers, ticket creation and routing of the ticket to L2 Engineer.
- Timely reaction to calls alerts Following support procedures and participation in procedures improvement
Qualifications:
- Expertise in troubleshooting and root cause analysis, including log review and issue diagnostics.
- Experience in Technical Support.
- Understanding of SLA principles with the ability to work within SLA requirements.
We offer:
- Culture of Relentless Performance
- Competitive Pay and Benefits
- Work From Anywhere Culture
Miratech
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation for some of the world's largest enterprises. They retain nearly 1000 full-time professionals, experiencing an annual growth rate exceeding 25% with a culture of Relentless Performance.