Technical Support Engineer 2

Responsibilities:

• Provide technical phone support utilizing remote diagnostics.
• Document reported complaints within CRM database.
• Drive key metrics to support corporate/departmental goals.

Qualifications:

• Effective analytical, troubleshooting and problem-solving skills required.
• Candidate must have excellent oral, written communication skills, as well as customer service skills.
• Experience providing Tier 1 Customer level support

Education and Experience:

• Associate's Degree/certification in electronics, mechanical, electrical, or biomedical engineering is required
• One year in a Service Engineer role is desirable.
• Familiarity of Operating Room protocols, anatomic terminology and knowledge of medical device products is a plus.