Service Desk Level 1 Analyst
Remote regions
MexicoBenefits
2w PTO
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Role Overview:
- Location: Remote (Mexico)
- Schedule: Flexible Shift (2a-7p PST); Monday through Friday
- Pay Rate: 17,000 MXN
Your Mission:
- Respond to technical support requests via phone, email, and chat.
- Log interactions in the ticketing system and provide first-level support.
- Resolve issues when possible and escalate when necessary.
What You Bring:
- High school diploma or equivalent required.
- 1–2 years of experience in a technical support role.
- Strong customer service and problem-solving skills.
Dyopath
DYOPATH is a company that provides IT services. They are recognized for outstanding IT service and have a collaborative, upbeat environment where achievements are celebrated.