National Support Technician

Your Impact:

• Provides ongoing third-level technical support to field engineers and troubleshoots problems on equipment.
• Provides field support for new product introductions & installations.
• Provides instruction on new adjustments, repairs, upgrades and troubleshooting procedures, including guidance in utilization of available sources of information.

Documentation/Knowledge transfer:

• Frequently utilizes SAR, imPACT, RCCA and CRM, Maintenance Assist, Remote Assist & ADAM.
• Maintains and updates problem records and reports any resolved/unresolved problems.
• Organizes and disseminates information so that other engineers can perform their duties more efficiently.

Product Quality:

• Full understanding of ORS and utilizes its dashboard functionality on a regular basis.
• Achieves and improves the performance targets for the current strategic products and proceeds post-sales support for all assigned products.
• Interfaces with development, factory engineers or third party vendors for technical information.