Delivers industry leading service through instrument installations, training, preventative maintenance, repairs, operational assistance, and trade shows to customers and operators.
Completes individual performance with training customers onsite which includes, conducting preventative maintenance, and instrument repairs.
Develops strong relationships through professionalism, understanding, tact, fairness, and technical knowledge in all customer interactions.

Operations:

Includes on-site support for all technical issues that could not be resolved remotely.
Includes start-up, commissioning and training, test and repair, and preventative maintenance of equipment.
Participates and at times performs delivery of on-site operator and technical training to customers.

Problem Solving:

Takes lead and also collaborates when needed with other FSE’s and Technical Advisor team to resolve customer issues.
Responsible for completion of service cases to meet customer satisfaction.
May be responsible to oversee and support special projects as assigned and delegate tasks to others when appropriate.

LGC

LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Our high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications.

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