Delivers industry leading service through instrument installations, training, preventative maintenance, repairs, operational assistance, and trade shows to customers and operators.
Takes lead and also collaborates when needed with other FSE’s and Technical Advisor team to resolve customer issues, improve processes, define corrective actions, and remain responsible for completion of service cases to meet customer satisfaction.
Continuously seek and support new approaches, practices, and processes to improve the efficiency, training services offered, and ability to care for our customers.
Install, maintain, validate and repair instrumentation at customer sites.
Provide troubleshooting, repair, and qualification services for customers.
Partner with customers to understand their analytical workflow and applications.
PerkinElmer is a company that provides scientific solutions. They have over 5,000 global colleagues and are committed to creating a diverse environment.
Ensure service agreements and warranty obligations are met and surpassed while exceeding customer expectations.
Provide technical expertise, resolve issues, and deliver outstanding support to valued customers.
Responsible for the installation, support, troubleshooting, repair, and maintenance of all products.
Intuitive is a global leader in robotic-assisted surgery and minimally invasive care. Their technologies like the da Vinci surgical system and Ion have transformed how care is delivered for millions of patients worldwide. They're a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human.
Manage Customer Technical Relations after the point of Sale on All Intuitive Surgical Products, in an assigned territory.
Work independently, manage and prioritize technical escalations, and establish and maintain expectations with both the direct customer and other Intuitive surgical employees.
Filed service Engineer will be supporting all da Vinci® Surgical platforms
Intuitive Surgical is a global leader in robotic-assisted surgery and minimally invasive care. They have transformed how care is delivered for millions of patients worldwide with technologies like the da Vinci surgical system and Ion. They're a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human.
Perform system and hardware delivery and installation.
Troubleshoot, diagnose, and repair all Intuitive products and associated equipment.
Complete all administrative duties within the prescribed timeframes.
Intuitive believes that minimally invasive care is life-enhancing care and expands the potential of physicians to heal without constraints through ingenuity and intelligent technology. They foster an inclusive and diverse team committed to making a difference.
Monitor accounts and participate in support activities for problem resolution.
Install/remove equipment, modifications, and engineering changes.
Provide phone and technical support to customers and other technicians.
FUJIFILM North America Corporation provides products for both consumers and business customers. It has five operating divisions and Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging.
Promote Customer Focus throughout the organization.
Play an active role in the development of training material and programs needed to increase the knowledge and competence of regional employees.
Lead root cause analysis investigations and implement corrective and preventive actions to address any product quality failures
Nikkiso Clean Energy & Industrial Gases is a leading provider of cryogenic pumps, heat exchangers, process systems, turboexpanders, services, and solutions for the liquefied natural gas (LNG), liquefied hydrogen (LH2), and industrial gases industries. They are a subsidiary of Nikkiso Company Ltd with 8000+ employees worldwide and are publicly traded on the Tokyo Stock Exchange.
Provide fuel cell service during field visit dispatches.
Diagnose errors or technical problems and determine/implement proper solutions.
Maintain/build positive relationships with customers.
Bloom Energy is a solid oxide fuel cell company. They are a growing company headquartered in San Jose, California that provides clean, reliable, and resilient energy to businesses including many Fortune 100 companies.
Assist Sales in investigating product complaints by performing field inspections and providing technical recommendations to resolve customer concerns.
Monitor and report on the performance of targeted Continental commercial tire products in the U.S. market, identifying trends and opportunities for improvement.
Deliver technical training to Sales teams, fleets, and dealers on tire failure modes, inspection practices, and other relevant technical subjects.
Continental is a leading tire manufacturer and industry specialist that was founded in 1871. The company employs around 95,000 people in 54 countries and markets, delivering top performance for more than 150 years and is one of the world’s largest tire manufacturers.