Source Job

• Provide intraoperative and non-intraoperative technical phone support to customers and field personnel.
• Analyze and troubleshoot complex robotic problems using remote diagnostics over the telephone.
• Drive resolution of all product performance issues until an acceptable solution is identified.

Intuitive is a global leader in robotic-assisted surgery and minimally invasive care. They have transformed how care is delivered for millions of patients worldwide and are a team of engineers, clinicians, and innovators united by one purpose.

• Provide post-implementation support to solve technical issues on storage hardware and software products.
• Manage all open tickets and ensure customers get daily updates regarding case status.
• Develop innovative, customized solutions to meet customers’ business needs.

DataDirect Networks (DDN) is a global market leader known for powering many of the world's most demanding AI data centers, in industries ranging from life sciences and healthcare to financial services, autonomous cars, Government, academia, research and manufacturing. DDN's commitment to innovation, customer success, and market leadership makes it an exciting and rewarding place to work.

• Serve as second-tier technical support, diagnosing and resolving complex customer inquiries promptly.
• Support and engage a wide range of external stakeholders by translating complex technical issues into actions.
• Perform in-person field support as needed and maintain expertise in utility technical requirements.

ConnectDER represents the next generation in US-based resource technology product development. They are a dynamic, venture-backed company based in Philadelphia, PA, with a team of over 50 dedicated professionals working in remote, hybrid, and on-site roles across the United States.

• Provide technical support to clients by troubleshooting and resolving issues related to our products and services.
• Utilize effective troubleshooting strategies/techniques to resolve technical problems.
• Collaborate with the technical support team to identify and implement solutions to recurring issues.

PointClickCare is a health tech company that helps providers deliver exceptional care through its platform. As a founder-led and privately held company, they empower employees to innovate and shape the future of healthcare, serving over 30,000 provider organizations.

• Delivers industry leading service through instrument installations, training, preventative maintenance, repairs, operational assistance, and trade shows to customers and operators.
• Takes lead and also collaborates when needed with other FSE’s and Technical Advisor team to resolve customer issues, improve processes, define corrective actions, and remain responsible for completion of service cases to meet customer satisfaction.
• Continuously seek and support new approaches, practices, and processes to improve the efficiency, training services offered, and ability to care for our customers.

LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Our high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications.

• Install, support, troubleshoot, repair, and maintain all Intuitive products.
• Fulfill all service agreements and warranty obligations and exceed customer expectations.
• Provide mentoring to junior Field Service Engineers and perform regional administrative tasks.

Intuitive believes that minimally invasive care is life-enhancing care and expands the potential of physicians to heal without constraints through ingenuity and intelligent technology. They strive to foster an inclusive and diverse team, committed to making a difference, with passionate people who want to make a difference.

• Support and execute on-site and remote deployments of Shift5’s platform across customer environments.
• Assist with installation, configuration, and troubleshooting of hardware and software systems.
• Partner closely with Engineering, Customer Success, and Program teams to ensure successful implementations.

Shift5 is building the data platform for onboard operational technology (OT). They deliver cybersecurity, predictive maintenance, and compliance capabilities that enable defense and commercial fleets to operate with greater readiness, resilience, and mission assurance.

• Provide technical support in the form of troubleshooting on site or via phone.
• Perform installation, startup, and commissioning of various products.
• Test and troubleshoot system functions and train customers in operation and maintenance.

Matrix designs, manufactures, and sells innovative technological products that help keep people safe. Originally focused on the underground coal mining industry, Matrix has expanded into new industrial markets in the United States and globally.

• Provide second-level support to service technicians
• Resolve problems/issues encountered on machines at customer sites
• Distribute technical information and service updates to service technicians

Canon Canada Inc. is committed to providing transparent and fair compensation and employment opportunities. Their compensation policies and practices are designed to allow employees to progress up the salary scale as they grow in their roles.

• Own the customer experience as you provide quality product and technical solutions to help customers realize their goals utilizing our products and services
• Develop, demonstrate and maintain technical skills to troubleshoot issues, create test scenarios and investigate software issues based on customer product use
• Foster teamwork and collaboration across all teams to continually innovate product and enhance efficiency

Granicus builds, implements, and maintains technology that is transforming the Govtech industry by bringing governments and its constituents together. They have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network.

• Manage requests for technical assistance and document resolutions using the ticketing system.
• Prioritize and manage multiple concurrent support requests, contributing to technical documentation.
• Resolve hardware, software, application, and system issues for faculty and staff across multiple locations.

Texas A&M AgriLife is the nation’s largest, most comprehensive agriculture program, composed of a college and four state agencies within The Texas A&M University System. With over 5,000 employees and a presence in every county across the state, they improve lives, environments and the Texas economy.

• Program, debug, and troubleshoot PLC systems to optimize machine performance.
• Troubleshoot customer equipment issues on-site, providing timely and effective solutions.
• Assist with on-site installations, commissioning, and upgrades of new and existing machinery.

Barry-Wehmiller is a global supplier of engineering consulting and manufacturing technology for various industries. They are a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world.

• Play a pivotal role in supporting the design, implementation, and maintenance of our network infrastructure.
• Work directly with members to understand and resolve network-related service issues as effectively as possible.
• Assist with the management of network infrastructure equipment and services, including inventory management and deployment.

Link Oregon is a nonprofit organization founded by Oregon’s four largest public research universities and the State of Oregon. They are dedicated to developing and operating an extensive middle-mile fiber-optic network to advance research, education, healthcare, and public services across the state.

• Perform network/systems support
• Troubleshoot, isolate and diagnose common problems network/systems problems, either alone or as part of a team
• Provide systems support functions for client end systems, which includes design, development, troubleshooting, diagnosis, and problem resolution

EPlus believes technology is a people business and delivers solutions that make a real difference. The team values collaboration, innovation, and extraordinary results and supports communities that nurture them.

• Provide on-site service including preventive maintenance, calibration, installation, and training.
• Manage inventory, trip planning, and administrative tasks related to service functions.
• Troubleshoot, repair, and calibrate instruments at customer sites within the assigned region.

Anton Paar USA sells and supports Anton Paar's range of high-precision measuring instruments. They are a highly diverse, dynamic, and financially sound company that has grown every year since its start in 1986.

• Support pre-sales technical discovery calls and site assessments.
• Troubleshoot AV signal flow, networking, and device configuration issues.
• Contribute to deployment playbooks and installation documentation.

EverPass Media is redefining the role of TVs in businesses by blending exclusive top-tier sports and entertainment with unmatched marketing innovation. They empower business owners to turn their screens into powerful tools for engagement and customer insight.

• Drive the investigation and resolution of escalated cases using in-depth Root Cause Analysis (RCA).
• Act as a problem-solving leader, stepping in to interact directly with customers during critical escalations.
• Provide consultation and mentoring sessions to Tier 1 and Tier 2 engineers to enhance their technical capabilities.

QAD is building a world-class SaaS company focused on helping solve manufacturing and supply chain problems. They are looking for talented individuals and are committed to ensuring every employee feels valued and respected, with opportunities for growth regardless of background.

• Provide tier I technical support for store team members and corporate personnel via phone and digital channels such as chat and email.
• Perform technical diagnosis and troubleshooting for users with hardware, software, and network connectivity issues and provide the appropriate solutions
• Thoroughly create, update, and resolve customer tickets for every request received according to guidance

Sun Auto Tire & Service is a top-10 independent tire dealer in the US with 525+ stores, operating under multiple brands. They have been named "Best Place to Work" and are a leading provider of vehicle aftermarket tires and repair services, increasing our footprint rapidly through both organic growth and acquisitions.

• Install, calibrate, maintain, and repair Colorbiotics equipment at customer sites
• Troubleshoot mechanical and electrical issues, coordinating part orders and replacements as needed
• Deliver real-time feedback and field insights to engineering and product development teams

Sika is a worldwide innovation and sustainability leader in the development and production of systems and products for commercial and residential construction. They have subsidiaries in 103 countries around the world and approximately 33,000 employees.

• Triaging inbound support cases
• Solving customer support cases
• Documenting best practices

Tanium is an Autonomous IT company driven by AI and real-time endpoint intelligence, empowering IT and security teams to make their organizations unstoppable. Many of the world’s leading organizations trust Tanium’s single, unified platform for endpoint management and security.