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What you'll do:
- Lead Resolution: Drive investigation and resolution of escalated cases using in-depth Root Cause Analysis (RCA).
- Technical Authority: Act as a problem-solving leader, stepping in to interact directly with customers during critical escalations.
- Mentorship: Provide consultation and mentoring sessions to Tier 1 and Tier 2 engineers.
Qualifications:
- Experience: 6+ years in enterprise product support.
- Technical Expertise: Proven track record in advanced troubleshooting and handling high-impact technical tickets.
- Leadership: Ability to lead complex investigations and mentor junior staff.
QAD
QAD is building a world-class SaaS company focused on helping solve manufacturing and supply chain problems. They are looking for talented individuals and are committed to ensuring every employee feels valued and respected, with opportunities for growth regardless of background.