Provides front line phone support for Customers, Field Engineers, and Sales Professionals.
Ensures customer satisfaction by understanding the customer’s needs and their environment.
Accurately document reported complaints within Customer Relations Management (CRM) database.

Roles & Responsibilities:

Quickly become knowledgeable on policies, processes, and procedures as well as, knowledge of best practices.
Perform system error log reviews providing a summary of findings and recommendations to field service.
Drive key metrics to support corporate/departmental goals.

Qualifications:

AA degree in electronics or mechanical engineering and/or two years related job experience.
Must be a Field Engineer II or above for at least one year or, six months of experience working in call center support, preferably in the medical device industry.
Candidate must have excellent oral, written communication skills, as well as people skills.

Intuitive

Intuitive is a global leader in robotic-assisted surgery and minimally invasive care. Their technologies like the da Vinci surgical system and Ion have transformed how care is delivered for millions of patients worldwide. They're a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human.

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