Be the first point of contact for customer questions through email, chat, and phone
Become a product expert and function as a first-level problem solver
Escalate issues to the appropriate team while maintaining communication with the affected user
Tremendous provides a platform to send bulk payouts to people in over 230 countries and regions. The company consists of 20,000+ companies and they aim to increase efficiency, flexibility, and fulfillment at work within a culture that embraces remote work, documentation, and fewer meetings.
Provide first-level technical support for hardware, software, and IT systems issues.
Monitor and manage incoming tickets through the ticketing system.
Ensure accurate documentation and timely follow-up on all support issues.
Teamwork is a fast-growing company with a global reach, specializing in digital transformation across management consulting, SAP business solutions, data analytics, and technology platforms. They are a North America-based team of more than 100 experts valuing diversity, continuous learning, and remote work flexibility.
Troubleshoot hardware and software issues for laptops, peripherals, and mobile devices.
Respond to incidents and service requests in a timely manner.
Create and maintain documentation for problems and the knowledge base.
Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system. At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact.
Interface with customers via email, phone, and video conferencing to resolve issues quickly, efficiently, and with a human touch
Conduct consultative calls and write detailed explanations that help customers understand complex insurance, compliance, and platform topics independently
Investigate and resolve technical problems by reviewing databases, analyzing system logs, and partnering with engineering—then translate findings into clear customer communications
Thatch is a fully distributed early-stage company using technology to change the way America does healthcare. We are described as a happy, friendly, high-velocity team.
Tackle customer questions head-on with curiosity and enthusiasm — whether it’s over phone, chat, or email.
Bring energy and empathy to every interaction, making customers feel heard, valued, and genuinely supported.
Serve as the customer’s voice internally by documenting bugs and collaborating with our development team.
Tekmetric is an all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. They have grown from a single shop’s vision to the industry’s leading solution by staying true to their values.
Interacting with customers, helping them identify and resolve technical issues.
Providing technical support across multiple products, ensuring efficient troubleshooting, identification of root cause and issue resolution.
Managing and responding to phone support and alerts, escalating cases as needed
Ping Identity provides secure and seamless digital experiences. They have offices and employees around the globe and serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100.
Installation, configuration, and fine-tuning of Cynet products (remote and occasional on-site, if required).
Working closely with customers to ensure full deployment, optimization, and ongoing support.
Creating supporting documentation and knowledge base articles for customers.
Our client provides expert technical support to global customers. They are responsible for the installation, configuration, and fine-tuning of Cynet products.
Provide tier I technical support for store team members and corporate personnel via phone and digital channels such as chat and email.
Perform technical diagnosis and troubleshooting for users with hardware, software, and network connectivity issues and provide the appropriate solutions
Thoroughly create, update, and resolve customer tickets for every request received according to guidance
Sun Auto Tire & Service is a top-10 independent tire dealer in the US with 525+ stores, operating under multiple brands. They have been named "Best Place to Work" and are a leading provider of vehicle aftermarket tires and repair services, increasing our footprint rapidly through both organic growth and acquisitions.
Deliver exceptional service to customers ranging from small wealth advisory businesses to large financial services firms.
Identify, respond, and resolve issues and questions raised by Vanilla customers.
Provide hands-on support to clients to ensure their ongoing happiness.
Vanilla is an AI-powered estate advisory platform built by advisors, planners, and attorneys. They unify scenario modeling, client visualization, and document creation into one seamless, digital experience, and operate with a flexible, closely connected team.
Own and resolve technically challenging customer issues.
Serve as a technical escalation point for specialists.
Partner with Engineering to diagnose and track complex bugs.
Eltropy is on a mission to disrupt the way people access financial services. Eltropy enables financial institutions to digitally engage in a secure and compliant way.
Respond to partner inquiries through email and our support portal.
Diagnose and resolve technical issues related to our range of software products.
Guide partners/users through system functionality via email, screen recordings, and video calls.
PeopleGrove is a trusted SaaS partner for colleges and universities across the United States, offering an integrated suite of platforms. They are committed to enhancing educational outcomes through innovative technology and exceptional service, serving hundreds of institutions nationwide.
Monitor and manage inbound tickets within the Zendesk system.
Provide timely responses and resolve issues efficiently.
Troubleshoot functional and technical issues.
PPM Works is a full service Microsoft Work Management and Project and Portfolio Management consultancy, focused on OnePlan, Microsoft 365 and Project Platforms. PPM Works believes in giving back to our families, our community, our teammates, and our environment.
Provides first contact for moderately complex customer inquiries via phone calls, emails, and web submissions
Assist customers in resolving technical problems with Windows desktop applications, VPN software, PIV credentials, mobile apps, and hardware issues
Follows up with customers to ensure that customer inquiries are resolved in the agreed upon time frame
NetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. They solve complex problems with innovation and agility to create meaningful, transformative, and enduring change.
Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.
Coordinate closely with Engineering and Product Management on all product issues & releases
Develop positive customer and cultural relations. Assist in the translation, maintenance, and updating of technical documentation associated with the product line.
Turnitin is a recognized innovator in global education that partners with educators and institutions to develop learning integrity solutions. It is a global organization with team members in over 35 countries and a remote-first culture that empowers employees.
Serve as the primary point of contact for basic technical support and product-related inquiries.
Provide exceptional customer service for tier 1 tickets via phone calls while maintaining a high level of professionalism and empathy.
Continuously identify opportunities to improve the customer support process.
Fleetio is a modern software platform that helps thousands of organizations worldwide manage their fleet operations. They raised $450M in their Series D funding round in March of 2025 and are on an exciting trajectory as a company.
Handle customer requests and feedback via phone and email through Salesforce (including troubleshooting and real time assistance).
Be a highly organized go-getter and problem-solver who seeks to enhance our customer experience by delivering accurate, quick and professional assistance.
Answer incoming customer calls, tickets and chats regarding product problems, service questions and general client concerns
Keeper Security is transforming cybersecurity for people and organizations globally. They are trusted by millions of individuals and thousands of organizations, and is the leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging.
Troubleshoot and resolve technical issues for paid users across high-traffic support channels.
Dune is on a mission to make crypto data accessible. They’re a collaborative multi-chain analytics platform used by thousands of developers, analysts, & investors to understand the on-chain world and the frontiers of finance with a team of ~60 employees. They believe in building a powerful, open product.
Serve as the primary point of contact for customer inquiries via chat and email on weekends and key holidays.
Support customers through our help desk, Intercom, with clear, timely, and empathetic communication.
Troubleshoot product and operational issues, identifying patterns and escalating bugs when needed.
Way is a B2B technology platform empowering brands to unlock the power of experiences. Founded in 2020, Way began as a solution for hospitality brands and has achieved significant milestones, including a $20 million Series A funding round in late 2022.
Deliver fast, accurate, and empathetic support to workplace customers across voice and email.
Troubleshoot issues, follow or adapt workflows, and escalate when necessary.
Develop expertise in products and processes to identify recurring issues and improve customer experiences.
Clipboard exists to help people move up the socioeconomic ladder by connecting professionals with workplaces for on-demand shifts. It is a fast-growing Series C marketplace with a global, remote team of 1,000+ people and has been profitable since 2022.