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Problem-solving
Responsibilities:
- Provide initial partner support and convey resolutions to customers
- Walk customers through problem-solving processes and provide assistance
- Assess customer issues and properly escalate incidents as needed
What You Bring To The Team:
- Ability to adapt and pivot quickly to the day-to-day changes
- Highly collaborative mindset
- Consider themselves disciplined, with systematic problem-solving skills
What We Offer:
- 100% remote work environment
- Generous paid time off policy
- Highly competitive and comprehensive medical, dental, and vision benefits plans
Huntress
Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Founded in 2015 by former NSA cyber operators, Huntress protects all businesses—not just the 1%—with enterprise-grade, fully owned, and managed cybersecurity products at the price of an affordable SaaS application.