Be the first point of contact for customer questions through email, chat, and phone
Become a product expert and function as a first-level problem solver
Escalate issues to the appropriate team while maintaining communication with the affected user
Tremendous provides a platform to send bulk payouts to people in over 230 countries and regions. The company consists of 20,000+ companies and they aim to increase efficiency, flexibility, and fulfillment at work within a culture that embraces remote work, documentation, and fewer meetings.
Serve as the primary point of contact for basic technical support and product-related inquiries.
Provide exceptional customer service for tier 1 tickets via phone calls while maintaining a high level of professionalism and empathy.
Continuously identify opportunities to improve the customer support process.
Fleetio is a modern software platform that helps thousands of organizations worldwide manage their fleet operations. They raised $450M in their Series D funding round in March of 2025 and are on an exciting trajectory as a company.
Have phone conversations with prospective and current customers to answer questions, set appointments, and schedule service visits
Support technicians by ensuring jobs are properly scheduled and customer information is accurate
Deliver a high level of customer service while representing the Stephen K. Denny brand
Zephyr is a growing platform of local brands in the residential home services industry, spanning HVAC, plumbing, and electrical trades. At Zephyr, they move with purpose—bold in their pursuit of excellence, grounded in transparency, and unified by their commitment to customers, teams, and community.
Resolve Tier 2 escalations requiring structured troubleshooting, product configuration review, and data analysis—particularly those impacting scheduling logic, payments, and customer workflows.
Investigate and validate customer financial data (e.g., deposits, refunds, structured payments) to ensure platform accuracy and proper resolution.
Provide technical guidance within internal Slack channels, helping teammates interpret product behaviors and troubleshoot known issues.
Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. They empower their customers to give their clients more of the magical moments that matter most. Their team values diversity and believes in equal opportunity for all.
Deliver fast, accurate, and empathetic support to workplace customers across voice and email.
Troubleshoot issues, follow or adapt workflows, and escalate when necessary.
Develop expertise in products and processes to identify recurring issues and improve customer experiences.
Clipboard exists to help people move up the socioeconomic ladder by connecting professionals with workplaces for on-demand shifts. It is a fast-growing Series C marketplace with a global, remote team of 1,000+ people and has been profitable since 2022.
Communicate clearly and confidently in both English and Spanish, with a warm, professional tone and genuine empathy.
Think fast on feet, troubleshoot effectively, and keep customers reassured every step of the way.
Thrive in a high-call environment and know how to stay sharp, organized, and efficient throughout the day.
Mudflap is transforming the trucking and logistics industry by leveling the playing field for owner-operators and small fleets. They are backed by top-tier venture investors and offer fleet fuel management solutions.
Serve as the primary point of contact for customer inquiries via chat and email on weekends and key holidays.
Support customers through our help desk, Intercom, with clear, timely, and empathetic communication.
Troubleshoot product and operational issues, identifying patterns and escalating bugs when needed.
Way is a B2B technology platform empowering brands to unlock the power of experiences. Founded in 2020, Way began as a solution for hospitality brands and has achieved significant milestones, including a $20 million Series A funding round in late 2022.
Serve as the first point of contact for customers seeking technical assistance
Provide timely issue resolution and accurate information to meet contractual SLAs
Participate in maintaining and improving helpdesk standard operating procedures
Quality Coding Software Solutions provides healthcare SaaS solutions. They help healthcare insurers and providers improve healthcare outcomes for vulnerable populations, impacting over two hundred fifty thousand health plan members. The company values innovation, a member-centric approach, and trust.
Interface with customers via email, phone, and video conferencing to resolve issues quickly, efficiently, and with a human touch
Conduct consultative calls and write detailed explanations that help customers understand complex insurance, compliance, and platform topics independently
Investigate and resolve technical problems by reviewing databases, analyzing system logs, and partnering with engineering—then translate findings into clear customer communications
Thatch is a fully distributed early-stage company using technology to change the way America does healthcare. We are described as a happy, friendly, high-velocity team.
Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.
Coordinate closely with Engineering and Product Management on all product issues & releases
Develop positive customer and cultural relations. Assist in the translation, maintenance, and updating of technical documentation associated with the product line.
Turnitin is a recognized innovator in global education that partners with educators and institutions to develop learning integrity solutions. It is a global organization with team members in over 35 countries and a remote-first culture that empowers employees.
Serve as the front line in our mission to provide the best possible experience for our customers.
Develop personalized implementation plans for new customers and contribute to the ongoing success of current customers.
Demonstrate outstanding customer service skills and the willingness to do what is necessary to achieve customer satisfaction with Skyward solutions.
Skyward builds software solutions for K-12 schools. We are a global company with a family feel, and we take great pride in our work, work environment, teamwork, enthusiasm, continuous improvement, and a bit of fun.
Monitor and manage inbound tickets within the Zendesk system.
Provide timely responses and resolve issues efficiently.
Troubleshoot functional and technical issues.
PPM Works is a full service Microsoft Work Management and Project and Portfolio Management consultancy, focused on OnePlan, Microsoft 365 and Project Platforms. PPM Works believes in giving back to our families, our community, our teammates, and our environment.
Help develop Customer Support processes for a rapidly growing organization and team
Respond to product functionality and technical support requests for our enterprise business clients in a timely, efficient and professional manner
Perform troubleshooting to identify causes and recommend remedies to user issues, working with internal engineering teams as necessary
CENTRL is a risk and compliance technology company that provides AI powered enterprise-grade risk, due diligence, cyber security and privacy management solutions to financial institutions worldwide. Established in 2015, CENTRL is a high-growth, venture backed SaaS firm leading the way in innovative generative AI solutions to manage third party risk and due diligence.
Provide empathetic, patient-centric support through various channels.
Act as a liaison between patients and providers, relaying critical information.
Guide patients through scheduling, telehealth services, and general inquiries.
Allara is a women’s health provider specializing in longitudinal care, supporting women through every life stage. They are trusted by over 60,000 women nationwide and bridging gaps in healthcare, making expert healthcare accessible through multidisciplinary care teams.
Respond to incoming customer calls, addressing their questions and providing service
Manage and respond to all customer inquiries, fulfilling requests, and offering comprehensive education on our products and services
Deliver high-quality support by handling tasks related to payment processing, creating payment plans, and addressing other account-related matters to enhance the overall customer experience
Enova International is a leading financial technology company that provides online financial services through an AI and machine learning-powered platform. They serve non-prime consumers and businesses, offering technology and services to traditional banks to create accessible credit.
Resolve questions and issues for online merchants.
Communicate clearly in writing to both technical and non-technical people.
Identify patterns, recommend improvements, and troubleshoot bugs.
Recharge is a subscription platform for innovative brands. They help merchants deliver customer experiences that drive retention and revenue growth, partnering with over 20,000 brands globally.
Support customers via live chat, email, and video calls.
Resolve complex technical issues and ensure seamless user experiences.
Analyze trends and provide insights on technical issues.
Newsela is an education technology company focused on delivering meaningful classroom learning. They provide AI-powered solutions designed to drive student engagement and empower teachers.
Deliver exceptional service to customers ranging from small wealth advisory businesses to large financial services firms.
Identify, respond, and resolve issues and questions raised by Vanilla customers.
Provide hands-on support to clients to ensure their ongoing happiness.
Vanilla is an AI-powered estate advisory platform built by advisors, planners, and attorneys. They unify scenario modeling, client visualization, and document creation into one seamless, digital experience, and operate with a flexible, closely connected team.
Handle customer requests and feedback via phone and email through Salesforce (including troubleshooting and real time assistance).
Be a highly organized go-getter and problem-solver who seeks to enhance our customer experience by delivering accurate, quick and professional assistance.
Answer incoming customer calls, tickets and chats regarding product problems, service questions and general client concerns
Keeper Security is transforming cybersecurity for people and organizations globally. They are trusted by millions of individuals and thousands of organizations, and is the leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging.
Consulting customers on questions related to websites.
Working timely and effectively with customer requests, resolving issues.
Promoting websites to customers upon opportunity, maintaining service quality.
Social Discovery Group (SDG) is the 3rd largest social discovery company in the world, uniting 60+ brands with 500 million users. Their international team of 1200 professionals and digital nomads works all over the world.