Source Job

$24–$24/hr
US

  • Serve as the go-to technical resource for various IT-related issues.
  • Tackle mid-level challenges and collaborate with IT teams for escalations.
  • Mentor Level 1 analysts through coaching and continuous learning.

Windows OS Microsoft Office ITIL Customer Service

18 jobs similar to Service Desk Level II Analyst

Jobs ranked by similarity.

US

  • Conduct 45-minute weekly video therapy sessions.
  • Help clients improve their mental health.
  • Clinical work is 90% of the job; administrative work is 10%.

Gaggle supports student safety and well-being by partnering with school districts to provide free teletherapy to K-12 students and staff. They ensure students' mental health needs are met regardless of location or ability to pay and have been in operation for over 20 years.

Global

  • Architect and implement Amazon Connect solutions for call center operations.
  • Develop IVR workflows, custom integrations, and serverless backends using AWS Lambda.
  • Leverage AWS native services for scalability, security, and performance optimization.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

$181,700–$240,794/yr
Global Unlimited PTO

  • Drive growth and narrative alignment.
  • Build and execute a robust demand generation engine.
  • Prioritize marketing resources in alignment with stakeholders.

Tidepool is a 501(c)(3) nonprofit organization dedicated to making diabetes data more accessible. They operate a connected diabetes data platform used by clinics, health systems, researchers, and device partners nationwide, employing a team that works around the world.

US

  • Own the vision, strategy, and roadmap for how Candidly delivers its platform to employers at scale.
  • Design and optimize delivery workflows end-to-end, identifying bottlenecks and eliminating manual handoffs.
  • Identify and ship AI-driven capabilities that accelerate delivery, such as census verification and automated configuration.

Candidly helps people plan, borrow, repay, and save for college with an AI-driven student debt and savings optimization platform. They partner with top employers, financial institutions, and retirement record keepers, positioning Candidly to serve more than 35 million Americans; they are a high-growth, Series B startup with a fully remote, international team of 70+ people.

US 4w PTO

  • Audits client data and generates high quality recoverable claims for the benefit of Cotiviti and our clients.
  • Conduct advanced, strategic analysis of paid claims, uncovering critical audit insights that drive process improvements and enhance organizational knowledge.
  • Make determinations based on prior knowledge and experience of client contract terms with the likelihood of recovery acceptance.

Cotiviti Healthcare is a leading provider of payment accuracy services to the most recognized companies in the healthcare and retail industries. They are seeking innovative thinkers and creative problem solvers who are interested in making a contribution to improving healthcare and want to be part of a team that is expanding rapidly and providing opportunities for career growth.

Global

  • Handling client inquiries via e-mail and chat with professionalism.
  • Crafting detailed responses to ensure clear communication.
  • Processing requests according to established guidelines.

Purple Technology is a Czech outsourcing company specializing in services for globally operating partners in the FinTech industry. They value proactive problem-solving and continuous learning.

$200,000–$250,000/yr
US Unlimited PTO 12w maternity 12w paternity

  • Learn new concepts and technologies quickly and apply them to challenging problems
  • Design and build robust and extensible infrastructure to handle evolving and complex federal, state, and agency regulations
  • Dive deep to understand the inner workings of a highly complex industry

Valon is building the AI-native operating system for regulated finance, starting with mortgage servicing. They are a Series C company backed by a16z, transforming industries that others have written off as too complex to innovate.

$93,400–$124,500/yr
US

  • Provides executive oversight and strategic engagement with client stakeholders.
  • Helps shape client executive thinking into the services / applications being delivered.
  • Ensures the quality of documentation from the functional and technical architects.

Iron Mountain is a global leader in storage and information management services, trusted by over 225,000 organizations in 60 countries. They safeguard billions of their customers’ assets and help them lower cost and risk and enable digital and sustainable solutions.

$64,081–$72,106/yr
Canada

  • Maintain, enhance, and support mission‑critical legacy systems both batch and online across production and development environments.
  • Provide ongoing production support and resolve issues for high‑volume transactional applications.
  • Analyze business requirements and translate them into effective technical solutions.

Medavie is a national health solutions partner and innovative leader in healthcare delivery, benefits management, health management, and primary care. It is backed by the strength of a team of 8,500+ professionals from coast to coast and certified by Imagine Canada for philanthropy and community engagement.

US

  • Guide innovation and legacy solutions for core credit products serving the mortgage industry.
  • Define the product vision, identify gaps in the current product set, and ensure solutions comply with regulations.
  • Collaborate with Product Development, Sales, Marketing, Client Services and external partners to meet revenue growth and customer satisfaction goals.

Experian is a global data and technology company powering opportunities for people and businesses around the world. They have a team of 22,500 people across 32 countries and are listed on the London Stock Exchange (EXPN) as a FTSE 100 Index company.

$95,000–$120,000/yr
US

  • Bring Grove’s mission to life through end to end development of Grove’s social media channels.
  • Lead the strategic planning and distribution of social-first content, and management of the content calendar.
  • Develop a social content framework that maps high-value storytelling to specific audience segments.

Grove Collaborative is a sustainability-focused consumer products company creating household and personal care essentials. They are a certified B Corp, plastic-neutral, with a mission to transform the CPG industry for good, and building a diverse and inclusive work environment.

Mexico Argentina

  • Manage reservations for tourist packages and coordinate with international hotels.
  • Attend to clients via phone and email.
  • Identify customer needs and offer personalized solutions.

They are looking for Sales Development Representatives with experience in sales and customer service within the tourism/hospitality sector. This role involves managing reservations, assisting customers, and closing sales with incoming leads for an international hospitality account.

4w paternity

  • Lead full-cycle recruitment, from sourcing to onboarding.
  • Build and maintain relationships with hiring managers.
  • Develop candidate pipelines through proactive sourcing and networking.

Concorde Career Colleges is committed to a policy of Equal Employment Opportunity. They don't discriminate against an applicant or employee based on race, color, religion, religious creed, national origin, ancestry, sex, age, veteran or military status, citizenship status, marital status, physical or mental disability, medical condition, genetic information, gender, gender identity, gender expression, sexual orientation, or any other legally protected characteristic recognized under applicable federal, state, or local law.

South Korea

  • Prospect into organizations to build and maintain a lead development pipeline.
  • Research customers, identify decision makers, and schedule appointments with key decision makers.
  • Articulate Zscaler’s value proposition to decision-makers to assess buying interest.

Zscaler is a pioneer and global leader in zero trust security, helping businesses and government agencies secure their users, applications, and data. They are distributed across more than 160 data centers globally and are committed to an "AI Forward, People First” philosophy to help them accelerate and innovate, empowering their people to embrace their potential.

Canada 4w PTO

  • Be a Leader & Innovator: Continuously test new creator models, platforms, compensation structures, and content formats.
  • Own Influencer & Partnership Channel Performance and Measurement: Take full accountability for the performance of influencer, creator, affiliate, and partnership channels.
  • Build and Scale Long-Term Creator Partnerships: Develop and manage a portfolio of creators and partners across always-on, campaign-based, and long-term relationships.

Founded in 2019, Felix is a digital healthcare company that puts the patient in control of their own health and well-being. We’re passionate about building technology and beautiful customer experiences to make healthcare more accessible (and more enjoyable) for all Canadians.

US Unlimited PTO

  • Bring a process driven approach to servicing Scale’s corporate clients by maintaining and organizing company records.
  • Deliver support to multiple companies across all aspects of their corporate legal work, including entity formation and corporate governance.
  • Facilitate corporate governance and entity recordkeeping matters, including preparation of materials for board and committee meetings.

Scale LLP is a national, full-service law firm built for the realities of modern legal practice. Founded by former tech GCs, Scale was created to rethink the traditional law firm model removing inefficiency and outdated economics while preserving exceptional legal work. Scale provides attorneys with a modern practice model that aligns ownership, autonomy, and economics with the value attorneys create for their clients.

$50,000–$150,000/yr
US

  • Qualify incoming “warm” leads and determine their potential value to VCA
  • Meet with incoming leads on a sales call and explain our service and process clearly
  • Build and maintain relationships with both potential and existing clients

Virtual Construction Assistants (VCA) is a remote staffing company specializing in the construction industry. They find remote workers and put those remote workers directly into construction companies throughout the United States.

North America 4w PTO

  • Implement human resources programs and practices that foster growth, innovation, and organizational effectiveness.
  • Support leaders in solving Employee Relations issues through effective coaching and problem solving.
  • Proactively identify opportunities to enhance the employee experience and partner with management to develop solutions.

Wealthsimple aims to provide financial freedom to everyone by making money management transparent and low-cost through technology. They are the largest fintech company in Canada with over 3 million users and $100 billion in assets.