Similar Jobs
See allCustomer Service - Level 1 Agent (English & Japanese speaking)
Alphanumeric
Philippines
Customer Service
Communication
ServiceNow
Customer Support
Mudflap
US
Zendesk
Slack
Bilingual
Account Executive, Japan (Remote)
Cambly
Japan
SaaS
HR Tech
CRM
Payment Experience Associate I (French Speaker)
Flywire
North America
Customer Support
Banking
Payments
Remote Customer Support Specialist
Jobgether
Europe
Customer Success
Technical Support
Communication
Responsibilities:
- Handling client inquiries, requests, and complaints via e-mail and chat.
- Crafting detailed, well-structured responses to ensure clear and effective communication.
- Transcribing Japanese names into Latin characters accurately.
Requirements:
- Proven experience in remote support for Japanese clients, ideally in the financial or FinTech sector.
- Native-level Japanese proficiency (N1 level) and business-level English (B2 or higher).
- High technical aptitude and ability to quickly adapt to new software and financial applications.
Additional Information:
- Willingness to continuously learn and develop expertise in financial applications and trading platforms.
- Complete a short case study within the application form to showcase J apanese communication skills and problem-solving approach.
Purple Technology
Purple Technology is a Czech outsourcing company specializing in services for globally operating partners in the FinTech industry. They value proactive problem-solving and continuous learning.