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Role Specific Duties:
- Remote telephone-based Call Center support
- Owning, tracking, troubleshooting and resolving IT incidents
- Managing and resolving issues in alignment with the SLAs
Required Qualifications:
- 2+ year of experience in IT Service/Help Desk support
- Office 365 Support
- CompTIA A+ Certification required within 90 days
Preferred Skills:
- Enterprise Ticketing Application (ITSM) Exp
- Active Directory Experience
- VPN Experience
Makpar
Makpar is a comprehensive professional and technical solutions provider for the Federal government. We combine functional and technical expertise in cloud engineering, data management, cybersecurity and emerging technologies to deliver mission success.