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Responsibilities:
- Take ownership of customer issues reported and see problems through to resolution
- Ensure proper recording and closure of all issues
- Provide prompt and accurate feedback to customers
Required Competencies:
- EXCELLENT customer service skills
- Solid knowledge and experience with various technology stacks
- Excellent written/verbal communication skills
Qualifications:
- Degree in IT related field or equivalent work experience. Certifications a PLUS
- At least three years experience as an IT Endpoint Computer Technician or IT Service Desk Agent
- Familiarity with enterprise service desk software usage
Green Brick Partners
Green Brick Partners values honesty, objectivity, maturity, and efficiency. They are dedicated to providing the IT support and resources to enable their customers to succeed, fostering a supportive and growth-oriented environment.