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Key Accountabilities:
- Provide support via telephone, web portal, email and chat.
- Research solutions through internal and external knowledgebase.
- Assist in software releases and installations.
Education and Experience Qualifications:
- Certificate from a recognized college or technical school.
- Application support experience with Microsoft Productivity Suite.
- Strong knowledge of computer hardware across both Windows 11 and macOS.
Expertise:
- Comfortable working within ITIL‑aligned processes.
- Excellent written, verbal, and interpersonal communication skills.
- Solid understanding of core networking principles, including TCP/IP, VPN, DNS, and DHCP.
The Salvation Army
The Salvation Army has served people in need in communities across Canada and Bermuda for more than 130 years. Building on its roots as a world-wide Christian church, each year they help more than 2 million people, providing necessities such as food, clothing and shelter. As a faith- and values-based organization, they hire and serve people of all backgrounds and walks of life, and there is a place for everyone to belong here.