Provide high-quality support by answering calls and tickets directed to the Global Service Desk. Respond to and resolve requests within the specified timeframe in the ticketing system. Work with co-workers to increase knowledge across the Global Service Desk team and develop own technical knowledge to improve ability to resolve requests. Ensure users are kept informed of progress through regular communication.
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Provide comprehensive support for the internal IT operations. The IT Manager will address IT Service Desk challenges and ensure the seamless operation of critical IT systems. This role is pivotal in maintaining and enhancing our IT infrastructure to support our growing business needs.