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Responsibilities:
- Provide high-quality technical support and resolve IT requests.
- Manage access and licenses.
- Identify and implement improvements using automation and AI.
Team Environment:
- Collaborative, people-focused, and service-oriented IT Team.
- Values knowledge sharing, teamwork, and continuous improvement.
- Plays a key role in evolving practices and systems.
Challenges:
- Optimizing and automating management of access, equipment, and requests.
- Improving documentation, structuring knowledge, and increasing user autonomy.
- By leveraging MDM tools and SaaS solutions.
Workleap
Workleap is a Montreal-based tech company with a mission to simplify work since 2006. They build products that tackle HR and IT challenges, including the AI-powered Workleap Platform and ShareGate, a Microsoft 365 migration and governance solution. More than 20,000 companies use Workleap products.